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Billings and Collections Manager

About the Role

Zeelo is growing fast, and we're on a mission to strengthen our Finance team with a Billings and Collections Manager to be responsible for customer invoicing and collections, ensuring a streamlined sales to cash receipts process. Owning and managing the end-to-end collections process working alongside the business operations teams to ensure clients are billed accurately and on time.

Zeelo's operations and technology are the clear differentiator in the market and this role will continue the growth of this key function as we scale the business

What you need to know about Zeelo

• Zeelo is a smart bus platform for organizations
• We're on a mission to build the world's leading smart mobility platform for organizations, enabling access to safe and sustainable transportation for everyday journeys
• We sell turnkey, managed and software solutions to employers (office-based and shift-based) and schools (private schools and universities)
• We have developed a best-in-class technology platform that connects organizations with riders and operator partners via a route optimization platform, mobile apps and operations management system
• We're just over 6-years old, backed with over $30M of venture capital from ETF Partners, InMotion Ventures (Jaguar Land Rover) and Dynamo.VC
• We're a team of 100+ across 3 offices (London, Boston and Barcelona0 and are live in 2 markets (UK & Ireland and US)
• We encourage a culture where people work smart, move fast, and work together; where performance is rewarded and all team members feel supported on the ride of a lifetime. Our people demonstrate the following virtues in how we work ‘for the pod':
• Together
• Smart
• Fast

What you'll do

• Own Zeelo's billings process in both the UK and US, ensuring charges are applied accurately as per agreed customer contracts, through to raising invoices and liaising with customers to ensure all payments are made on time
• Overall treasury management, supporting the senior finance manager and head of finance with weekly and monthly cashflow forecasting, ensuring predictions are kept up to date and accurate with analysis of variances to expectations
• Managing customer contract database and ensuring all contract amendments are accurately reflected in invoicing as required
• Review, document and challenge policies and processes in relation to the billings process, identifying potential efficiencies and implementing improvements wherever possible
• Acting as the first point of contact for all client billing queries
• Working with the Product and Operations team on streamlining processes and always seeking to implement automation of processes wherever possible
• Following up with the Operations team on billing changes
• Escalating problem debtors and preparing legal action letters where appropriate
• Developing, managing, and refining collection strategies to optimise recoveries
• Establish and monitor credit limits
• Documenting policies, processes and procedures for debt collection and recoveries
• Reconciliations and preparation of customer statements

Must Haves:

• Experience as a billings and collection manager / credit controller in a fast-paced environment, ideally a startup or scaleup business
• Understanding of cashflow forecasts and their inputs
• Experience working with finance teams
• Experience working with accounting systems; Xero experience is a bonus
• Excellent communication skills and ability to build strong relationships
• Ability to work in a changing environment, proactively responding to changing requirements
• Works well as part of a team but is a self-starter and can work independently
• Microsoft Office, Google workspace, Slack, Excel, Xero