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Operations Manager

Ideal candidates will be located in Eastern or GMT time zones, but the role is fully remote.

About Lupl: Lupl is the Project Management and Collaboration Platform for Legal. It makes it easy for legal professionals to plan, organize and deliver their legal matters, within and between law firms, corporate legal departments, and other organizations. It combines powerful native communication, collaboration, document sharing, knowledge and legal project management functionality with the option to plug and play with a range of integrated third-party systems. The Lupl platform was founded by three of the world’s largest law firms and had its Global Release in November 2021.

Working at Lupl: Lupl itself is the result of a unique collaboration between an international group of law firms and legal departments. And working at Lupl provides an opportunity for collaboration, challenge, and reward. Join an exciting and dynamic startup aiming to support a rapidly changing legal industry, while remaining dedicated to maintaining a diverse workplace that values and celebrates differences. You'll work with a highly energetic, entrepreneurial, and international team who are passionate about our platform and our company.

We are an equal opportunity employer. We celebrate diversity, welcome applications from candidates from all walks of life, and are committed to creating an inclusive environment for everyone at Lupl.

Position summary

The Operations Manager will be responsible for working with company leadership to drive operational excellence within the company. The successful Operations Manager is an energetic, hands-on professional who thrives when taking ownership and wearing multiple hats. They are experienced across various operational and functional areas, technology savvy, comfortable handling a wide range of administrative duties and executive support-related tasks, and able to work independently with little or no supervision. If you are a creative problem-solver, detail oriented, and exceptional at getting things done, this is the role for you!

Responsibilities

• Develop and implement effective strategies and processes to support business growth and drive operational excellence.
• Oversee execution of operational and leadership initiatives.
• Work across a number of mission-critical projects and functional areas, including systems/IT, HR, Finance, Sales and Marketing, Communications and Administration.
• Oversee internal IT infrastructure and provide admin support, including managing business system configurations, software accounts, and subscriptions.
• Support HR-related functions, including managing hiring processes, onboarding, performance cycles, and act as a resource for company personnel.
• Assist in developing and managing compliance with policies and procedures.
• Manage reporting and metrics for executive team.
• Lead and support effective internal communications.
• Coordinate internal company, executive and board meetings.

Requirements

• Bachelor’s degree in Business Administration, Management, Human Resources, Technology, or other related field is preferred, but not required
• Minimum of 3 years in an Operations and/or Management role, preferably in a tech start-up environment
• Excellent written / verbal communication and inter-personal skills
• Proficiency in Microsoft Office 365, and ability to learn, configure, and administer business systems
• Technically adept, with strong problem-solving and project management skills
• Outgoing, personable, and comfortable interacting and collaborating with C-level executives, investors, staff, and vendors
• Highly organized, accountable, self-motivated and meticulous attention to detail
• High energy, professionalism, motivation and dedication to quality work
• Effective multitasker, excellent time management skills, resourceful, and a can-do attitude
• Thrives in a start-up culture and is willing (and eager) to wear multiple hats, as needed

At Lupl, we are passionate about revolutionizing the way that lawyers manage and collaborate on legal matters. If you share our vision and are ready to play a key role in driving operational excellence in a young and fast-growing disruptor, we encourage you to apply.

Physical Demand and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: The employee is frequently required to access, input, and retrieve information from a computer to produce typed/written copy, free of errors, without the assistance of another person. The employee is regularly required to read, speak, hear, and communicate clearly and effectively.

Work environment: Lupl is primarily a distributed team. This role may involve an in-office and/or work-from-home environment. Lupl uses standard office equipment that includes, but is not limited to, computers, telephones, multi-function devices (print/copy/scan), books and files. While performing the duties of this job within an office, the employee may be exposed to various components of an office environment such as florescent lighting, pollen, dust, recycled air, VDTs, semi-enclosed areas, central heating and air conditioning and office noise.

Safety expectations: Exercise care in the course of work to prevent injuries to oneself and co-workers.

Diversity, equity, and inclusion statement: We strive to create an inclusive and rewarding environment that allows our people to thrive both professionally and personally. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the company will be based on merit, qualifications, and abilities. The firm does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, gender, sex, gender identity, gender expression, age, medical condition, sexual orientation, sexual preference, marital status, citizenship, pregnancy, childbirth, or related medical condition, physical or mental disability, genetic characteristics, veteran status or any other status or characteristic protected by federal, state or local laws. This policy governs all aspects of employment, including but not limited to, recruitment, selection, job assignment, compensation, discipline, promotion, termination and access to benefits and training.

General sign-off: Specific duties for this position will be assigned; the requirements may vary from time to time, depending on the needs of the company. In addition to being able to perform the demands, a Lupl employee will be required to meet personal and education, physical, medical, safety and other requirements established by the company for this position.