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Romans, part of the Leaders Romans Group are looking for a new Corporate Operations Manager to join us on a permanent basis based in our high performing office in Crowthorne House.

This is a chance to join an award winning, national property company who are going through exciting periods of growth and who offer tailored award winning training and development programmes at all levels.

By joining us you will get a lot more than just a career, you will be provided with the tools and opportunities to create a long term goal to be part of an ever growing group of property experts.

What can you expect day to day as a Corporate Operations Manager?

• Report on all operational activities within the property cycles to the senior team / Group Director on a monthly basis, via a written board report.
• To Major on the day-to-day operational management of the CSM and Operational Teams.
• To Mayor on supporting, steering and training the team to operate the company systems, whether paper based or digital, correctly. To follow laid down procedures and maintain business as usual rhythm and routine focus.
• To provide Support and Personal Development to the CSM and Ops teams and Property Managers from a technical and soft skills perspective.
• To Lead on client operational service delivery and to ensure that LRG Corporate meets agreed Client requirements - exhibiting clear Teamwork and Empathy and a focused view of Drive, Perseverance and Quality Focus.
• Lead with the on-boarding of new client portfolios, as necessary.

• To provide Leadership to the CSM/ Ops team and work Collaboratively with the team and other areas of the business to deliver an enhanced Client experience.
• To demonstrate excellent Communication skills and be able to clearly liaise across all levels of the business and the individual Clients – meeting their sometimes their bespoke needs.
• To Contribute to the development of the designated Clients’ portfolio strategies - demonstrating the capability to be flexible and adaptable to new ideas and/or working methods.
• To Deliver and Manage Performance in line with existing service level agreements (SLAs) and key performance indicators (KPIs).
• To Facilitate the delivery of key messages (good or bad) and understanding of any changes in legislation and regulatory regimes to the team and wider areas of the business as appropriate.
• To Demonstrate the ability to function within a fast-paced environment, remaining productive and effective – Must be comfortable making decisions whilst sometimes working to tight deadlines.
• To Exhibit effective skills and techniques around Prioritising workload, Organisation and Planning, whilst developing others through effective Delegation.

• Lead on various audit programs and reporting findings for staff renumeration and incentives.

• To investigate and finalise customer complaints within the operation at S2 level. SLA 10 days, seeking advice and involving the Group Directors/ Customer Care team as necessary.
• Support CSM team finalise respective customer complaints at the S1 level

To be considered for this role, the following experience and skills are desired:

• Minimum of five years:-
  • Residential investment / property management experience is essential.
  • People management experience in a property related environment
  • Proficient understand and use of property management / accounting systems.

• Operating at a senior level for over five years with a high level of technical awareness.
• Exposure to supporting and promoting a positive change programme.
• Ability to challenge data, processes and procedures.
• A track record of generating additional revenue and/or adding value from both existing and new Clients.
• Experience of managing and/or working collaboratively across multi-site locations.
• Must be working within Property Management and possess a strong background in this area.
• Possess a comprehensive understanding of the current Housing Act and Legislation, such as: Landlord and Tenant Act 1985, Commonhold and Leasehold reform act 2002, Health and Safety.
• Worked and advised on Investment Property Management, Multiple tenure residential property.
• Have the ability and enthusiasm to facilitate learning and deliver training and coaching sessions surrounding the technical aspects of the property management role.
• Attendance of senior management meetings as required.
• Production of specific reports and management information as required.
• Good level of education – Strong written and verbal communication skills
• Numeracy skills and data analysis important
• Strong IT skills
• Member of ARLA, ARMA, MRICS – or equivalent
• Industry recognised qualification – ARLA (level 3 minimum), RICS, IRAM or equivalent preferred.
  

By joining Leaders Romans Group as a Corporate Operations Manager, some of the benefits you can expect to receive are:

• Competitive salary package
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year. Bank holidays included.
• Holiday carry over
• Staff retail, utilities and holiday discounts including experience days
• Employee assistance programme including access to a virtual GP 24/7 and internal mental health first aiders
• Staff discount on property and financial services
• Salary sacrifice pension - more money in your pocket through NI savings!
• Eye care vouchers
• Regular award and recognition prizes to be won, including trips abroad
• Refer a friend bonus scheme
• Department business referrals bonus
• Support and investment on gaining professional qualifications to encourage your long terms goals

The opportunity to be a Corporate Operations Manager here at LRG isn’t to be missed so apply today!

Should you have anymore questions at all, please do not hesitate to contact our recruitment team on 01903 890047 or email us via [email protected].

Due to a high volume of applications received, we are unable to contact each applicant individually regarding the status of their application.

We do not accept speculative CV’s from agencies.

Leaders Romans Group are an equal opportunities employer who value diversity and inclusion. We encourage applications regardless of sex, race, disability, age, sexual orientation, gender status, religion or belief, marital status or pregnancy and maternity. If you have a special need that requires accommodation during the role or the recruitment process, please let the LRG Recruitment team know and we will be happy to assist.