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Job description

OPERATIONS MANAGER

JOB DESCRIPTION

We are looking for a strong Operations Manager with extensive experience leading teams across the construction sector, especially within social housing refurbishment.

The business

• Main Contractor providing a complete building service to companies and organisations throughout London and the South East of England
• From general building works for public and private clients, refurbishment and building contracts in excess of £1m through to multi million pound framework agreements, the business prides itself on its reputation for good quality service and excellent customer support

Role overview

• Working as part of a team on the company’s Planned Maintenance Social Housing and Refurbishment projects
• Promote the company ethos of working in an open, honest and transparent manner at all times
• Responsible for ensuring that the project is delivered safely, on time, within budget and to the agreed quality whilst exceeding client expectations, minimising risk and maximising opportunity for the business
• To understand, implement and adhere to the company SHEQ (Safety, Health, Environmental & Quality) ethos and ensure all employees and subcontractors do the same, being responsible for ensuring that SHEQ requirements are upheld to the highest of standards at all times

Working hours

• 8am to 5pm, M-F, 1hr lunch
• 25 days’ annual leave excluding public holidays

MAIN DUTIES

SHEQ

• Ensure that company SHEQ policy and strategy is understood and upheld across the business, in conjunction with the project teams and supply chain partners
• Liaise with the Senior Management team and SHEQ Manager to ensure that SHEQ initiatives are implemented
• Support, promote and develop an open, honest and transparent SHEQ culture at all levels of framework delivery

Leadership

• Take full ownership for the leadership and management of allocated project(s) to minimise risks, maximise opportunity, achieve the company’s targets and influencing the progression and growth of the company
• Solution-focused and positive leadership of the framework delivery and supply chain teams endeavouring, wherever possible, to resolve difficulties in non-adversarial manner
• Provide project direction, focus and consistency to site delivery and supply chain teams, including the line management, training and development of all reporting staff
• Ensure the right quality and calibre of staff are recruited in accordance with company policies and procedures, project requirements and in line with agreed budget
• Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve the best performance levels and to meet the company’s needs
• Ensure that poor performance is not tolerated and is remedied via support, training or disciplinary action
• Recognise and encourage excellent performance

Reporting

• Report to the Directors
• Provide honest, open and transparent reporting to the Senior Management team and Directors at all times, ensuring that the same is obtained from the framework team in a consistent manner/format
• Attendance, preparation and reporting as required for all meetings in relation to the project
• Ensure that the required level and quality of information flows in a timely manner between the site delivery teams, supply chain, senior management team and client team

Planning & Programming

• Provide a structured approach to project planning to include health and safety, execution methods and quality
• Identify critical success factors and KPIs and feed back into reporting systems
• Resource allocation and control, including supply chain and directly-employed staff, in liaison with the Quantity Surveying team
• Support and guide the framework team as required with programming, from overall project programme to detailed task scheduling, ensuring that updated programme information is available at all times
• Planning, coordination and monitoring of all material purchasing and supply for the project to ensure that the associated quality and time constraints are met
• Coordinate and support procurement activities in line with the Quantity Surveying to ensure the timely appointment of suitable subcontractors and suppliers to provide adequate resources and expertise to achieve required quality and timescales

Client Liaison

• Liaison with the client and contract administrator on both a formal and informal basis
• Ensure high client satisfaction is being achieved and constantly look to improve our client relationship
• Ensure projects are being planned and resourced accordingly both internally and externally
• Monitor and inspect projects regularly to ensure that quality benchmarks are being adhered to, key performance indicators are met and target timescales achieved

SKILLS & KNOWLEDGE

• Confident oral and written communication skills
• Financial and commercial awareness
• Communicate in a timely and effective manner with all those who have a stake in the work
• Ability to create, develop and review detailed programmes (MS Project format)
• Effectively manage time in order to meet deadlines
• Mentor and support others
• Ability to negotiate and influence
• Previous experience within project management
• Must have planned maintenance and refurbishment experience
• Up to date relevant knowledge of building legislation
• Up to date relevant knowledge of Health and Safety legislation

Job Types: Full-time, Permanent

Salary: From £80,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: 5502