operations manager Newcastle upon Tyne, England
Job description
To manage and ensure the smooth running of the weddings & events at Jesmond Dene House Hotel, maximising guest satisfaction and food and beverage profitability.
All work carried out is in line with the hotels guidelines and service concepts.
RESPONSIBILITIES, TASKS AND DUTIES
Areas of Responsibility
- Manage all functions and private dining events.
- To act as a leader within the Food and Beverage department, setting an example to others in excellent customer service standards and cleanliness.
- To ensure that all employees put the needs of the customer first and that a customer culture applies throughout the business.
- To assist in the ongoing training within the Food and Beverage departments, to maintain service standards.
- Deal with customer queries and complaints effectively and in a timely manner, taking action to remedy and improve standards.
- To assist in the management and maximisation of the financial contribution of the Food and Beverage department in line with budget expectations.
Duties
- Ensures that guests receive quality service by providing work direction to the Food & Beverage Front of House Team
- Ensures that all events areas of the Food & Beverage department are ready to welcome guests at any times
- Keeps all areas of the department, including back of house, clean, tidy and organised at all times
- Coaches the team to achieve revenue goals
- Acts as a host, greeting and seating guests, ensuring they receive prompt, courteous and efficient service, and providing a personalised experience
- Assists the Food & Beverage Manager with the recruitment, training and development of staff within the department.
- Ensure that SOP’s are being adhered to within all the Food & Beverage department
- Ensure that invoicing of Events is completed promptly and correctly
- Ensure that Briefings with all team members are taking place before each Event/Restaurant service
Laws, regulations and policies
- Monitors and ensures colleagues follow all applicable laws, especially regarding food safety and sanitation, and alcohol regulations.
- Fully conversant with hotel’s health and safety policy and ensures that all procedures are adhered to.
- Reports all potential and real hazards immediately.
- Fully understands the hotel’s fire, emergency, and bomb procedures.
- Ensures that emergency procedures are enforced to provide for the security and safety of guests and colleagues.
- Coaches colleagues to work in a safe manner that does not harm or injure self or others.
· Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening. · Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department.
General
- Works actively to minimise complaints from guests
- Attends meetings and trainings required by the Food & Beverage Manager
- Keeps up to date with current alcohol and liquor licensing laws
- Is fully aware of hotel marketing and promotional programmes
- Accept flexible work schedule necessary for uninterrupted service to hotel guests
- Continuously seek to improve knowledge of own job function.
- Reasonably carry out any other tasks requested by the company
- Provide Duty Manager cover
Job Types: Full-time, Permanent
Salary: £27,000.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Schedule:
- 10 hour shift
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
