operations manager London, England
Job description
GreenZone are a leading company of the Green Cleaning Sector. We offer our clients a unique green cleaning service, making a significant impact on the Carbon Footprint of our client’s operation and protecting our natural environment, while offering the best quality service.
We are looking to recruit for an Operations Manager to join our Operations Team in Central London.
Main Responsibilities:
Service delivery and client satisfaction
- Manage contracts in line with the Contract Specification.
- Arrange/attend Client meetings. Take minutes, notes and report back.
- Manage periodic works and one-off works related to your clients’ contracts.
- Manage your contracts within budget and manage sub-contractors.
- Ensure Quality Audits are performed as required.
- Respond positively to Quality Audits or client feedback.
- Ensure any new contracts are set up in accordance with the New Start Up procedure/Form of the contract.
- Work with the Projects & Implementation Manager.
- Ensure all data on the Client database for your contracts and those of your team is accurate and up to date liaising with the Operations Administration Manager as necessary.
- Be friendly, helpful and polite to any members of the public or clients you come in contact with.
Sales Opportunities
- Be aware of sales opportunities.
- Provide quotes for one off jobs or additional services with the Operations Director guidance.
Managing and developing teams
- Recruit, induct and follow probationary process for new staff and undertake exit interviews when staff leave.
- Allocate tasks and work schedules to staff on your contracts.
- Monitor and be responsible for the work of Site Managers, Supervisors, Team Leaders and Cleaning Operatives on your contract.
- Undertake 1-2-1’s, giving feedback, identifying training needs, providing development and training opportunities, liaising with Head Office about any training you are unable to deliver personally.
- Support, mentor and train those reporting to you.
- Maintain training record database.
- Ensure all employees who you are responsible for use equipment and materials correctly.
- Hold staff/team briefings as required by Directors
- Manage attendance, disciplinary and grievance matters effectively.
- Maintain a smart and professional appearance at all times, ensuring your staff do likewise.
- Handle holiday requests from staff and ensure that there is sufficient cover.
- Liaise with the Operations Director and HR Manager about any staffing issues
Health & Safety
- Maintain a safe working environment by ensuring all staff are fully trained and all legal and Company guidelines are observed.
- Ensure all tasks are adequately risk-assessed and findings communicated to employees.
- Ensure that only authorised and correctly labelled chemicals are used. Chemicals must only be used in accordance with the relevant COSHH information.
- Take responsibility and protect the safety and well-being of yourself, the employees in your care and anyone who might be affected by your duties.
- Ensure you understand the health and safety training you have been given and seek advice and verification of any points you are unclear of.
Administration
- Ensure hours worked/delivered on your contracts are accurately recorded.
- Check that all paperwork has been completed and gathered.
Compliance
- Ensure all Operations Managers comply with Company Policies and Procedures.
- Comply with the GreenZone Environment Policy and the Company’s commitment towards protecting the environment whilst at work.
- Observe and manage our strict NO SMOKING policy
Other
- Carry out all tasks assigned to you in a professional manner.
- Comply with all reasonable requests made by your Manager.
- Assist your colleagues with investigations & disciplinary matters.
- Attend all required training.
- Make suggestions for improvements.
Core skills
- Communication & presentation skills.
- Conflict handling - staff and client.
- Customer service.
- Working knowledge of English and Spanish
- Health & Safety.
- Intimate understanding of Contract Specifications.
- Knowledge of the cleaning industry and good practices.
The ideal candidate will live in London with a short commute into Central London where the majority of contracts are located. In addition, the ideal candidate will:
- Have a full UK driver’s license, but not essential.
- Good IT knowledge
- Be able to multitask
- Have strong communication skills, both written and verbal
- Have strong administration skills
- Have the flexibility and willingness to learn
- Have the willingness to get stuck in and help with any tasks
- Have the ability to build strong relationships
- Be able to communicate in a second language such as Spanish or Portuguese
This position attracts the following terms:
Working Times: Monday to Friday, 40 hours per week., with some weekend requirements. Working hours will be flexible.
Salary: £32,000 to £35,000 depending on experience
Benefits: Additional two days’ annual leave per year and eligibility to the Company's bonus scheme (£2,000 per annum) after successfully completing a 6 months’ probationary period.
Location: Field based in Central London.
Travel: Travel card zones 1-3 or electric vehicle provided
The ideal candidate would live in the London area with a short commute, the majority of contracts are located within central London. The ideal candidate will have experience managing a diverse portfolio of clients and teams across multiple sites and locations as well as working knowledge of the cleaning, soft services industry.
We are committed to creating a diverse environment and we are proud to be an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job Type: Full-time
Salary: £32,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Flexitime
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (preferred)
Experience:
- cleaning: 1 year (preferred)
- Management: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: OM
