Deputy General Manager - London Stadium London, England
Job description
Delaware North UK is hiring a full-time Deputy General Manager to join our team at London Stadium, East London. As Deputy General Manager, you will provide an efficient, cost effective, and quality service to the clients and guests, ensuring all catering within the hospitality areas of London Stadium are most effectively managed.
You will liaise with customers and clients, lead negotiations appropriate to the business, ensure all company, client and government legislation is fully implemented and complied with on site, as well as provide motivational, charismatic and innovative leadership for team members and the operation.
What’s in it for me?
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, so roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Life, Medical and Income Protection Insurances
- Favourable pension contributions
Help us delight the world by applying today.
Responsibilities
- Deputise in the absence of the General Manager, as well as leading and managing the team, through heads of department, to drive an efficient and effective hospitality operation for event days and non-event days business.
- Provide strong leadership and vision for the Hospitality team; offer coaching and mentoring to team members with personal interest, ensuring performance management is carried out to support all team members, via the use of PDP documents.
- Foster an efficient and high standard of service to all customers in all hospitality areas, ensuring on-going training is carried out to the benefit of all team members and in line with the agreed UK training plan. This includes ensuring all operating standards are followed by team members on a regular basis.
- Oversee the production of high-quality food and beverages in all areas, ensuring all items are accurately costed and agreed margins are met. Ensure all purchasing complies with company policies, that products and stock are managed and delivered effectively.
- Engage in the recruitment process, and monitor the costings for recruitment and other expenditures, including a complete monthly financial forecast with explanation for variances and resolution plans, within allocated budgets. This includes being fully P&L responsible for all hospitality activity at The London Stadium.
- Attend and chair team meetings on a regular basis, and client meetings as required. Process complaints, both written and verbal, in a professional and diplomatic manner; this also applies to disciplinary, grievance, appraisal and recruitment which should be followed in accordance with company standards.
- Guarantee that legislative and government guidelines are adhered to, including the Food Safety Act, Health & Safety at Work Act, and COSHH regulations.
Qualifications
- Full secondary education to A-Level is required; further education in Catering or Degree educated is desired.
- Strong communication skills, both written and oral, with great presentation skills.
- Strong leadership skills; ability to delegate, team build, mentor, and coach others.
- In depth understanding of costs and controls impact, proven financial knowledge, and an ability to analyse stats to produce outcomes and action plans.
- An understanding of hospitality packages and offers
- Experience and understanding of catering facilities in both high volume and quality food operations, as well as experience of managing a sales function for M&E.
- Two or more years managerial experience, managing a senior management team of at least three in a results driven environment are desirable, as well as experience of working at large scale global events delivering concessions or hospitality operations.
Contracted Hours / Guaranteed Hours
48 Hours
Work Location
Home to the Hammers, UK Athletics, host of the 2012 Summer Olympics, and Europe’s first series of MLB games, London Stadium is no stranger to hosting word-class events. The hospitality services at the 60 – 80,000 seated stadia have been managed by Delaware North since 2015. From event day catering, general admission food and beverage, to the marketing and management of non-event day conferences, there’s plenty of opportunity at London Stadium.
About Delaware North
Delaware North has been leading the way for 100+ years as a global hospitality and entertainment provider. You can find us at sporting stadia, some of the busiest airports, national parks, restaurants, casinos, and entertainment venues across the globe. In the UK, we provide hospitality services at the legendary Wembley Stadium, Emirates and London Stadiums, Pride Park Stadium in Derby and at the Coventry Building Society Arena. We also provide hospitality services at Heathrow Airport, ExCeL London, and St. Pancras International and London Euston Stations. Our talented team members are working behind the scenes at these iconic locations to make sure our guests receive an unforgettable experience.
There are many great things about the hospitality industry. One of our favourites is that people come together from different cultures, perspectives, and experiences. We are world-class hospitality experts, ensuring we at Delaware North foster a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures.
Job Type: Full-time
Pay: Up to £75,000.00 per year
Benefits:
- Life insurance
- Private medical insurance
Work Location: In person
