operations manager Bolton, England
Job description
We are currently recruiting a Service Delivery/Operations Supervisor to join our events team in Bolton.
As a Service Delivery/Operations Supervisor, you will be responsible for managing a team of security personnel and ensuring the safety and security of all event attendees. If you are a highly motivated individual with a passion for event security, we encourage you to apply for this exciting opportunity.
Hours:
- 45 hours per week
- Must be flexible to cover days, evenings, weekends and bank holidays
Pay & Benefits
- £28,080 rising to £29,250 per year after successful completion of probationary period and additional training
- Mandatory Training Programme - Completion Bonus
- FREE First Aid & SIA Top-up Training*
- Wagestream
- Employee Assistance Programme (EAP)
- Health Cash Plan
- ExcluSec Perks & Rewards
Reporting To:
Service Delivery Support Manager (Events & Stadiums)
Role
- To supervise and manage a team of event security and stewarding staff during events
- To ensure that Key Performance Indicators are met and any areas of improvement are identified.
- To provide support to teams leaders and operational staff across a portfolio of events, venues and stadiums.
- To schedule rosters ensuring shfits are scheduled correctly as per client requirements.
- To ensure that any issues are promptly raised to the appropriate manager as not to effect shift coverage or client’s satisfaction
- To complete regular site visits and employee welfare checks to ensure compliance with company policies and SIA licensing requirements
- To ensure every event, venue and stadium have sufficient welfare and logistics equipment on site
- To review, complete and implement site documentation including crowd management plans, event briefings, and risk assessments in line with the relevant British Standards and relevant Health & Safety legislation.
- To assist the Service Delivery Support Manager in the mobilisation of new events, venues and stadiums
- To support and coach new and existing employees through the Mandatory Training Programme
- To conduct HR support duties including investigations, disciplinaries, employment reviews, probationary reviews, and annual appraisals with employees in accordance with company policies and in consultation with the Business Support Team
- To assist the Business Support Team in the recruitment of new employees ensuring selected applicants can demonstrate the required standards as per the requirements of the role.
- To ensure a safe working environment, which adheres to statutory obligations aligned to Health and Safety at Work legislation.
- To undertake such additional duties as are reasonably commensurate with the level of the post.
- A valid frontline SIA licence (minimum Door Supervision) is essential
- A full UK driving licence is essential
- A Level 3 Spectator Safety (or higher) qualification is prefrred
- A recognised Health & Safety qualification such as IOSH Managing Safety is preferred
- The ability to work independently and as part of a team is essential
- A flexible approach to work is essential
- The ability to be pro-active and use own initiative is essential
- Previous supervisory experience in the security industry is essential
- Previous experience in a similar role is essential
- Excellent communication and customer service skills is essential
- Excellent command of English, both written and verbal is essential
- The confidence and ability to deal with difficult situations (including those involving conflict) is essential.
- Eligibilty to work in the UK is essential
- A 5 year verifiable work history is essential
Please Note: If you do not meet the essential criteria for this role listed apply, please do not apply.
About ExcluSec
ExcluSec are a privately owned, professional, reliable and accredited soft services provider based in Bolton who provide a range of tailored services to private individuals, charitable organisations and corporate clients throughout the North West and the UK.
ExcluSec are not just another ‘service provider’. Our services focus on delivering exceptional customer service and this ethos is cascaded to staff throughout all levels.
ExcluSec is ranked 90th in the North West's 100 Best Companies to work for 2021 and is a Best Companies 1 Star Accreditation which signifies 'very good' levels of workplace engagement.
Employment with The ExcluSec Group is subject to satisfactory references and security screening in accordance with BS7858. If successful, you will be required to complete a company induction prior commencing employment.
We offer a range of employee benefits including access to Wagestream - an app-based service that allows employees to draw down 50% of their earned wages.
We are also providing the additional training required to renew SIA licenses (First Aid and Upskilling) FREE of charge to all employees who work on a regular basis.
