Operations Manager Abingdon, England
Job description
As a DSV Operations Manager you will oversee the efficient receipt, storage and dispatch of our goods. You will be responsible for a vital part of the supply chain process, managing people, processes and systems in order to ensure goods are received and dispatched safely and efficiently, and that productivity targets are met. The ideal candidate must be driven and want progression throughout DSV.
DUTIES AND RESPONSIBILITIES
Manage all site operations, inbound, outbound, reverse flow and value-added operations
Oversee site Health and Safety compliance.
Direct site Group Audit compliance.
Govern site costs within budget and forecast levels.
Manage reports weekly, investigate reasons for variances and to instigate corrective action where necessary
Plan effectively for flexing of resources to account for fluctuations and seasonality
Assist in recruitment of temps, temporary to permanent and permanent employees to meet budget and forecast requirements
Proactively manage all absence and retention of staff
Coach and mentor staff, giving regular formal and informal feedback
Ensure a high level of compliance to WMS processes
Deal with site disciplinary issues in line with company policy
Liaise with other business functions
Communicate appropriately with the site team to keep them up to date with business plans and performance
Lead continuous improvement initiatives within the site
The Operations Manager will also be expected to act up for the General Manager as required
PEOPLE MANAGEMENT
Coach, manage and develop leaders to optimise performance and meet targets and deadlines
Communicate with staff on a regular basis to make them aware of priorities, targets and operational requirements
Ensure effective site operations by implementing department policies and procedures
Set department objectives/KPIs and review and assess on-going performance of direct reports
EXPERIENCE
Management experience
Finance Experience
Experience in cost/ Revenue and invoicing
Health and Safety qualification
Excellent written and verbal communication skills
Good understanding of Warehouse processes and procedures
Excellent people management skills
Experience of Warehouse Management Systems
Passionate about delivering great customer service
Hard working and conscientious
Can lead a team and work within a team
Proven management skills with the ability to optimise team performance and development
Highly developed inter-personal and communication skills coupled with the ability to negotiate and influence at all levels within the business
Ability to build, lead and motivate a skilled team able to meet objectives and agreed targets
Good IT skills, spreadsheets and databases and a knowledge of warehouse systems
Analytical and numerical
Strong decision-making skills
Excellent attention to detail skills
SKILLS AND QUALIFICATIONS
Degree preferred, HND, BTec Professional Level 5 Award or equivalent NVQ Level 5 qualifications.
Demonstrable experience of running a warehouse, preferably in the automotive industry
Previous management experience with the ability to manage and motivate others
Previous experience of inventory control
A full understanding of the requirements of running a warehouse, such as health and safety and security
requirements
A warehouse or distribution qualification would be advantageous
Knowledge and understanding of lean techniques may be advantageous
Forklift Truck licence may be required
Professional membership of an industry related body would be advantageous
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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