Operations Manager London, England
Job description
Operations Manager (London)
About the company
Our client is a fast-growing last-mile delivery company, and they are seeking an experienced Operations Manager to join their team!
With a focus on innovation and exceptional customer service, the company has established itself as a leader in the UK last-mile delivery market. Their unique approach to delivery ensures that customers receive their parcels at a time and location that suits them best, with a track record of exceeding customer expectations.
What’s in it for you?
- Base salary of £60,000
- Leading pension package (up to 16% contribution)
- Flexible working and hybrid working
- Regular socials and employee discounts
- Wellbeing programme
About the role
As an Operations Manager, you will be responsible for overseeing the staffing and performance of a designated hub. You will be expected to optimize the lead time of processing parcels for delivery and manage compliance, legal, and company requirements. The successful candidate will undertake all actions required to ensure the hub runs smoothly and safely for all teammates.
On your day to day, you will:
- Recruit, guide, educate and manage all hub and courier teams within designated hub.
- Collate, prepare, and deliver data to wider organisation and stakeholders.
- Ensure that all couriers and team undertake required training.
- Management of all hubs.
- Support all team members to achieve and undertaking any steps required to support those who struggle.
- Teammate management i.e. investigation, disciplinaries and sickness absence.
The ideal candidate will have experience managing operations in a fast-paced environment, ideally within a logistics or last-mile delivery setting. You will have strong communication skills and the ability to motivate and lead a team.
Our client is looking for someone who:
- Is commercially focused and financially astute.
- Has last mile delivery experience.
- Is a team player, with ability to inspire and lead.
- Has an eye for detail.
- Strives to lead and deliver excellence.
- Is personable with experience of building strong resilient teams.
- Can mentor and coach to get the best out of someone.
- Has H&S experience.
- Has strong IT ability - comfortable using multiple software platforms and tech and MS Office
Job Types: Full-time, Permanent
Salary: £60,000.00 per year
Benefits:
- Company pension
- Employee discount
- Flexitime
- Work from home
Schedule:
- Flexitime
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Operations management: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
