Operations Manager London, England
Job description
DoubleTree by Hilton London – Ealing is a stylish hotel ideally located in the heart of West London & within minutes of Ealing Common & Ealing Broadway underground stations.
We are currently looking to recruit an experienced Operations Manager to join our senior leadership Team.
What you will be great at:
- As the Operations Manager, you will ensure effective operational management that enables Heads of Department to surpass their revenue and guest satisfaction goals.
- Work in conjunction with the General Manager to actively manage key property initiatives (including capital Expenditure; customer service; refurbishment projects)
- Facilitate the development of meaningful and achievable hotel budgets, as well as short and long-term strategic goals.
- Respond to audits that are completed by the company to ensure continual improvement is achieved.
- Oversee, harmonize and stimulate progressive steps with the objective to exceed guest expectations.
- Utilize brand metrics, including SALT, to ensure the maintenance of quality measures and compliance with hotel and company Service Standards.
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
- Nurture and develop the hotels leaders to enable career progression and ensure effective succession planning within both the hotel and company.
- Putting yourself in the best possible position to become the next General Manager.
- Solicit and respond to guest feedback to attain favourable outcomes and maintain high levels of customer satisfaction.
What will it be like to work for this Hilton Brand?
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton™ understands that doing the little things well can mean everything. If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it’s at the DoubleTree at Hilton where the little things mean everything.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Operations management: 5 years (preferred)
Work Location: In person
Application deadline: 20/05/2023
Expected start date: 30/05/2023
