Operations Manager Cambridge, East of England, England
Job description
Here at City Pub Group, we take a team approach to achieving great things! After all, whilst our pubs may be lovely, it’s our people that really set us apart.
A rare opportunity has arisen to join our growing company and lead our wonderful team in Cambridge
Your main purpose as the Operations Manager in Cambridge is to drive the successful overall performance of the sites in your area.
Job overview:
- Exceptional operational standards, products quality, and customer service
- Proactive Sales growth
- Agreed budgets, sales and profitability
- Well -trained, motivated and stable teams
- The planning, marketing and execution of a diverse, individual & dynamic range of in house events. Utilising your team skills and passions as well as local, national and sporting events for inspiration.
- Compliance in all areas of operational activity.
You will also be responsible for using the systems provided for effective management of your area and timely reporting to Directors and other Stakeholders.
It is essential for this role you have strong local knowledge of Cambridge.
In addition, you will support and promote all Company-wide initiatives.
What’s in it for you as our new Operations manager:
- Salary - £55,000 - £60,000 per annum basic + share of tronc and Bonus (OTE 70K per annum)
- 50% off food, drink and accommodation across all CPG sites
- 33 days holiday per annum including Bank holidays
- Freedom and autonomy to be yourself and bring your own ideas to the table
- Regular company incentives
- Wagestream – Giving you power over your pay, Access up to 50% of your salary in advance of pay day.
- An extra day’s holiday for your birthday
- Cycle to work scheme
- Employee assistance programme - Supporting your mental and physical well being.
- Apprenticeship schemes, Learning & development, Support in your role.
- Staff parties and more.
A snapshot of the role and responsibilities as an Operations manager:
- Train, motivate and support your team to deliver set expectations in their role, an emphasis on succession planning through support and development of your management & supervisory team.
- Support and drive Company-wide Sales and Marketing activity.
- Support your managers when using tools for managing their teams at site. Such as, recording staff hours, daily wages, breaks, lateness, sickness and holiday. Sign off rotas checking the correct staff levels match forecasted sales.
- Review P&L for every period with the General Manager and address any areas that need investigation or improvement. Regular reporting to MD on annual sales forecasting, planning, and budgeting.
- Regularly check that sites are managing and reporting their stocks in accordance with the Company Policy. Identify any stock issues, and coach managers on taking appropriate and pro-active action to resolve.
- Communicate expectations and follow up with General Managers that all site staff training records and risk assessments. Monitor and ensure sites operate in compliance with relevant legislation including Fire, Health and Safety, Food Hygiene, Allergens, Licensing and DDA.
- Support General Managers on strategies to hire good team members, Follow Company recruitment policies and procedures for advertising and onboarding.
- Live in or around the Cambridge area, have Good knowledge of market trends and competitor performance.
- Build good working relationships with stakeholders at all levels
- Highly organised
- Nurturing and supportive leadership
- Effective manager, driven to achieve targets and gain the highest results whilst inspiring others
- Attention to detail and proactive problem solving.
- Strong communication skills both verbal and written.
- Impeccable Customer service skills
- Have extensive experience in hospitality and managing multiple sites
A collection of individual pubs with great character, fantastic beer, delicious food and excellent service.
We are 8 in number across Cambridge ranging from the foodie mecca that is Old Bicycle shop, to our beer nerds at Cambridge brew house, over to our recently opened knockout 4 floor behemoth with pub golf & shuffle board, The Tivoli.
Got what it takes to lead success in the City? hit apply now! We’ll take it from there.
Please note that the above is only an outline of the main role and responsibilities and that there will be additional day to day duties expected to ensure the smooth and effective day to day running of the area.
A more substantial job description will be provided at interview stage.
For successful candidates, 1st stage Interviews will commence W/C 30th Jan, this will be a 3 step process.
Ideal start date –Mid March 2023 (Other dates will be considered on an individual basis)
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