operations manager Glasgow, Scotland
Job description
Details
Reference number
Salary
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Type of role
Operational Delivery
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Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
You will have to have considerable scope for discretion in interpreting and applying rules and policies. You will directly line manage 3 HEOs and indirectly 5 EO’s, delivering recruitment and onboarding activities and will support your colleagues to deliver their recruitment campaigns whilst also holding them to account over data and compliance. With a strong emphasis on delivering customer excellence for both our candidate and hiring manager population, you will work with the Senior Recruitment Operations Manager to ensure a smooth, timely and consistently high quality service is delivered by the GCF Resourcing Operations Team.
You will work alongside other expert services such as HR, Finance and Talent ensuring seamless handoffs are maintained. This will involve working to deliver process improvement to existing processes and policies. This role is an operational role but in a recruitment environment. This is a fantastic role for someone with an operational focus wanting to transition into HR/Recruitment or someone who has had previous roles in HR/Recruitment but looking to widen their scope in operations/business management. However, we encourage a range of applications and would be happy to discuss potential applications with interested parties.
Job description
Business unit Overview:
The award-winning Capability Team was formed in 2014/15 to bolster departments in improving their commercial capability. A new concept for government, we have developed a suite of capability services that central government departments and wider government bodies can access. A Commercial Recruitment Hub has been created, offering a centralised recruitment service for departments to fill commercial vacancies starting from Commercial Managers progressing up to Senior Commercial Specialists.
Within this hub there is a pool of centrally-employed and accredited commercial professionals that can be assigned to departments to work on commercial assignments. Once in the role, these individuals have access to training and accreditation programmes, they are assigned their own commercial career coach and benefit from a tailored talent management service. We want to be the best commercial function in the United Kingdom. Thus the Commercial Capability Program has been created to attract, retain, develop and reward these specialists, to ensure we appeal to the best in the commercial sector to come and join us. Along with providing departments with this talent pool, as a Commercial Capability Program, we also support the central and wider government in commercial capability training, advice and guidance.
Key Responsibilities:
Manage delivery of the end-to-end recruitment operations service, providing support to the team of account managers as required- Oversee all administrative processes from launch to successful on boarding handover to GCO (Government Commercial Organisation) HR
- Act as an escalation point for your team on complex query resolution and own through to conclusion where needed. Escalating to Senior Recruitment Operations Manager as needed
- Ensure compliance and own checks for systems, processes and data trackers (Workday, Oleeo)Be the main point of contact for financial processes for the recruitment hub
- Have responsibility for the smooth running of our financial processes and ensuring GCO finance receives what they need for audit and compliance
- Ensure our Monthly Finance accrual is as accurate as possible and that Quarterly finance recharge/invoicing are correct and delivered to GCO finance on time
- Work with the Senior Recruitment Operations Manager to improve the end to end service provided by the Recruitment Operations Team
- Ownership of and responsibility for GCO recruitment data and reporting
- Directly Line Manage 3 HEO’s and indirectly 5 EO’s
Person specification
Essential Criteria:
- Ability to communicate with all colleagues regardless of seniority and influence desired outcomes
- Ability to build working relationships with both internal and external stakeholders
- Analytical skills - Competency in handling data for reporting and assurance purposes
- Excellent organisational skills - the ability to deliver high quality work to tight deadlines working individually and as part of a team to ensure successful completion of tasks
- Problem solving - the ability to resolve complex recruitment queries and escalate when required
- People management skills
- Strong IT skills
Desirable Criteria:
- Some experience from an operational background in recruitment
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
- Working Together
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
Benefits
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
Things you need to know
Selection process details
Application
As part of the application process, you will be assessed on your Experience and will be asked to complete:
- A name-blind (anonymous) CV which includes job history & skills and experience.
- A name-blind statement of suitability (750 words max.) is also required. Referring to the essential criteria section of the job advert please demonstrate how you are suitable for the role by providing relevant examples.
- Behaviour statement (250 words) Managing a Quality of Service
Sift
Sift will begin shortly after the advert closes.
- Should there be a large number of applications, an initial sift will be conducted using your personal statement.
- Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Interview
If successful at sift stage, you will be invited to interview where you will be assessed on the behaviours, strengths and your experience.
The following Behaviours will be assessed at interview:
- Communicating and Influencing
- Making Effective Decisions
- Working together
- Delivering at pace
Interviews will be held virtually on Google Meet.
Expected timeline (subject to change)
Expected sift date – w/c 26th June
Expected interview date/s –w/c 10th July
Further information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
Please note that this role requires candidates to undergo BPSS clearance.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/ Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Further information
If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service at: [email protected].
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission at: [email protected].
For further information on the Recruitment Principles, and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.
About Cabinet Office UK
CEO: Nick Clegg
Revenue: $25 to $50 million (USD)
Size: 1001 to 5000 Employees
Type: Government
Website: www.cabinetoffice.gov.uk
Year Founded: 1916
