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Job description

We are looking for an experienced F&B operations manager, who is particular about quality and has an eye for detail. The person should be approachable, calm, and most of all a team player. We have many company benefits, and the company is growing month on month, year on year.

Operations manager responsibilities:

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions
• Analyze and improve organisational process and workflow, employee and space requirements, and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations
• Accomplish operations and organisation mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Work with site managers to manage staff levels, wages, hours
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Work with site managers to run a safe, injury/accident free workplace
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
• Manage relationships with key operations vendors
• Track vendor pricing, rebates, and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact to the site managers when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site
• Communicate customer issues with management team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings

Job Type: Full-time

Salary: £50,000.00-£60,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Flexitime
• Gym membership
• Private medical insurance
• Store discount

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Operations management: 4 years (required)

Work Location: In person