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Overview

Excellent opportunity to join a leading hospitality/entertainment brand in their flagship venue in Birmingham as they seek a highly experienced Operations Manager!

This flagship site in Birmingham’s Star City is looking for a highly experienced Operations/General Manager. In this fast pace, high turnover site you will be working directly with the Complex manager to coach and mentor a young/new management team.

As an Operations Manager you will be responsible all areas of the business, from team management/employee life cycle, to health and safety as well as managing P&L, putting actions in pace to drive overall sales performance. You will lead, motivate and develop the management team, empowering them to make highly commercial decisions whilst also delivering an unforgettable experience to each and every customer.

This site is a high profile flagship location that comes with challenges. Therefore you must be experienced in managing large turnovers, high volume teams, and confident in managing complex situations with staff and customers.

You MUST have:

• Management experience at Operations/General Manager level within a fast-paced business in the retail, hospitality or leisure sector.
• Experience of managing a P&L account, using it to make practical commercially focused decisions.
• Experience managing large teams and confident in handling investigations and disciplinary procedures.
• The ability to spot great talent! nurture and develop those skill sets to talent pipeline.
• Proven experience of managing teams at all levels to successfully deliver against business objectives and KPI’s.
• An understanding of what great service looks like and how to deliver this in a diverse environment.
• Excellent planning and organisational skills with the ability to multi-task
• You’ll need to be flexible, confident and resilient – drive, enthusiasm and a good sense of humour are a must.

This role is a full time, perm position. It will include evening and weekend hours (shift patterns falling between 7am – 4am). Please only apply if you can commit to these working hours.

IF this sounds like the exciting opportunity you have been waiting for, apply through the link or speak to Lynsey on 01628 600 796.

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.