operations engineer Belfast, Northern Ireland
Job description
Ashton Recruitment require an IT Operations Engineer for our busy client based in Belfast
Position: IT Operations Engineer
Location: Belfast
Duration: Permanent
Rate of Pay: £30,000-£35,000 per annum
Hours of Work: 8.30am-5pm with a 4.30 finish on a Friday.
Duties will include (but not be limited to):
· Field incoming support requests from colleagues via ticket system, walk-ins, telephone and e-mail in a courteous manner
· Administration of IT assets using the clients software to ensure appropriate tracking and reporting of equipment as well as housekeeping duties within IT data centres/rooms and stores
· Document all pertinent end user identification information, including name, company, department, contact information and nature of problem or issue onto IT support ticket system when required
· Build rapport and elicit problem details from Staff.
· Prioritise and schedule problems. Escalate problems (when required) to other members of the team or an experienced supplier
· Record, track, and document the IT support request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution on IT ticket system
· Apply diagnostic utilities and methodology to aid in troubleshooting
Essential Criteria:
· A minimum of 5 years relevant experience as a systems administrator or architect
· Knowledge of desktop, laptop and server hardware
· Experience of virtualisation technologies (VMWare & Hyper-V)
· Experience with backup solutions for complex multi-system platforms and vendors.
· Expertise must include architectural design, development, migration, management and supporting Microsoft 365, Azure, SharePoint, etc
· In depth working knowledge of the Microsoft Windows Active
· Directory management and implementation
· Experience with Windows Operating Systems both client and server
· Experience of network troubleshooting and diagnostic tools
· Working knowledge of a range of other diagnostic utilities
· Strong written and oral communication skills
· Exceptional interpersonal skills with a focus on rapport-building, listening and questioning skills
· Strong documentation skills
· Flexibility to travel to site locations across the UK & Ireland
Ashton Recruitment is acting as a Recruitment Agency.
Job Types: Full-time, Permanent
Salary: £30,000.00-£37,000.00 per year
Benefits:
- Childcare
- Company pension
- Gym membership
- Life insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Experience:
- System administration: 5 years (required)
- virtualisation technologies: 2 years (required)
- Computer hardware: 2 years (required)
- IT support: 3 years (required)
Work Location: In person
