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This is an exciting opportunity for an Operations Engineer to join the Commercial Digital Technology Team. This role is part of BBC Studios, our global content company that supports the BBC Public Service mission of maximising the greatest commercial returns to the licence payer by building BBC brands, and reputation across the world.

The BBC Studios Product and Technology group is responsible for the design, and delivery of the Studios portfolio of products.

Our portfolio is diverse but is fully focused on supporting our functions and businesses around the globe whether that be back-office functions, content production or direct to consumer offerings. We are a growing function and will provide an important contribution to the business growth targets over the coming years.

Core to that growth will be the launching of new or enhanced digital products into the market monetize our content offering. You will be joining the team as a key member for shaping and delivering a commercial news subscription offering which is at the mobilisation phase.

Our team

Commercial Digital are a multi-function delivery team focused on delivery of world class direct-to-consumer and business-to-business solutions within BBC Studios. We are a small agile team delivering big change. We work in a fast-paced environment more akin to a start-up.

Our products include a number of marquee brands including BBC.com, Doctor Who and BBC Earth.

You will join a team where everyone - including you – strives to better understand our customers and improve our products on a daily basis.

As a team we are adaptable, supportive, highly business focused and continually looking to improve.

This role provides the opportunity to be part of an exciting and entrepreneurial internationally focused team that values creativity and proactive problem-solving.

Opportunity

We are currently looking to recruit an Operations Engineer to join us at BBC Studios on an 18-month FTC (Fixed Term Contract).

• The FTC contract role may be made permanent at the end of the 18 month period.

The Operations Engineer will provide second line support to a new online product.

The Operations Engineer will need to ensure that product is running efficiently, that the service is available and monitored. Triage, troubleshooting and third level escalation skills will be needed for this role.

It is essential for the Operations Engineer to be able to demonstrate experience in supporting and administrating software applications.

Experience working within a helpdesk environment would be extremely beneficial to this role and the ideal candidate will have a previous background of working in a fast-paced environment, dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.

• Experience of providing 1st & 2nd line IT helpdesk support
• Strong analytical skills
• High level of competency in Excel
• Ability to work unsupervised and use initiative
• Ability to clearly communicate complex information
• Work collaboratively with others to ensure business objectives are met and constructive business relationships are forged/ maintained
• Work proactively to resolve problems.
• Demonstrate ability to identify and resolve procedural / process issues
• “Can Do” attitude
• Dedication to resolving troublesome issues

The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from under represented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. We strive to be the best British content company in the world, attracting the best creative talents in the business, so that we can bring premium quality award-winning programmes, content and brands to the viewer no matter where they are.

The BBC Group has set out the first in a new series of bold steps to transform our programming and better represent the public we serve. We have the biggest financial investment to on-air inclusion in the industry, together with our existing commissioning budget, we are committed to throwing open our doors more widely than ever to diverse stories and diverse storytellers. Together with a diverse workforce we will accelerate the pace of change in increasing diversity and inclusion both on and off air

To find out more about Diversity and Inclusion at the BBC, please visit our website.

Band: C
Contract Type: 18 months FTC
Location: Open to London or North America ( US and Canada)

Working Pattern: Hybrid working with office location in London or New York

We are really proud to share that we are a Level 2 Disability Confident Employer and so if you require any reasonable adjustments in order to apply please do contact us at [email protected] with the job reference in the subject. We advertise all our roles on Evenbreak, the specialist job board for disabled candidates

• Flexible/agile working - opportunities across the business. We’re happy to discuss a formal flexible working pattern. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at the offer stage.
• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certifications.
• Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (plus an additional day which is a Corporation Day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.