Find More Than 10K+
United Kingdom Jobs

Knight Frank are looking to hire an Operations Coordinator to support the Sales Team in their Cirencester Office. There is an expectation to work Saturdays as part of a rota with the rest of the team.

Responsibilities

Client Support

• Assist in answering incoming calls and registering applicants

• Create new property activity records and merging tenancies on the system

• Assisting with management takeovers including data entry, issuing relevant paperwork to tenants and liaising with accounts teams.

• Co-ordinate monthly and quarterly client reports and assist the team in preparing these.

• Organise team efforts to chase bad debt on a monthly basis

• Generate proforma invoices for intro only lets

• Ensure compliance of KYC/CDD process for clients and counterparties (including land registry checks and Northrow reports)

Team

• Liaise with HR, facilities and IT for new starter setup

• Digital dictation

• Co-ordinate the schedule on-boarding meetings during a new joiner’s first 30 days including all standard sessions, such as IT training and the firm’s Introductory Briefing

• Welcome all new joiners on their first day and provide them with the team induction

• Liaise with the Health & Safety Manager to maintain the office disaster recovery plan including the primary and secondary methods of contacting the whole team in the event of an incident.

• Fire marshal- training provided

• Team social lead (arranging birthday cards/ team socials)

• Prepare monthly meeting agendas, MBOs and ad hoc requirements

• Diary management including but not limited to travel bookings

• F:drive organisation and maintenance

• Order stationery and hardware as required

• Overflow team administration where needed

Marketing

• Preparation of pitching documents- gathering, collating and formatting

• Create mailers, property brochures, window cards and pitching materials using Drag and Drop

• Working with the department to create marketing material for business generation (to include property management services/ ILM service offering)

• Arrange and upload EPCs, photos and floorplans

HSE and Information Security

• Ensure clear desk & clear screen policies are followed

• Follow storage & archive protocols

• General Data Protection Regulation (GDPR) and Information Security champion

Particular Aptitudes/Skills Required

• 1 years+ experience in a similar operations, administration or secretarial role desirable but not essential

• Proficient with Microsoft office packages

• Flexibility, adaptability and a co-operative attitude

• Calm under pressure

• Excellent standard of English grammar and spelling

• Diligent and efficient

• Strong attention to detail

• Self-motivated

• Team player

#LI-SO1

#1