Operations Coordinator London, England
Job description
Contract: Permanent, full time
Location: London (hybrid-working)
Closing Date: 27 September 2023
About the role
You will be responsible for the operational delivery of Arts Award adviser training within UK and Ireland, utilising a customer focused approach to supporting online training and delivery. The key responsibilities will be to ensure quality delivery of all Arts award online training courses, offering an outstanding level of service to Trinity customers. This includes coordinating training events, booking trainers, dealing with changes to courses/bookings, logging payments, processing results, dispatching training resources and answering first level enquiries. Contributing to the continuous improvement of the customer experience and underpinning operational processes will be a vital part of the role.
About You
- Advise customers on training options and procedures and answer first level enquiries about Arts Award.
- Deal with general telephone and email enquiries within agreed timelines.
- Co-ordinate the running of individual publicly advertised online training courses, dealing with the administration of under/over-subscribed courses, late bookings, changes of date and cancellations.
- Co-ordinate group training bookings including confirming trainers.
- Co-ordinate on the day live online training courses to ensure trainers and customers are supported to overcome practical difficulties on the day.
Our Benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.
Our commitment
Trinity College London is an equal opportunities employer and our talented people come from all walks of life. Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
We are committed to the safeguarding and protection of the children and young people that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the organisation. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our Privacy Notice can be viewed in full at https://www.trinitycollege.com/about-us/work-with-trinity/recruitment/recruitment-privacy-notice.
