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Job Title: Operations Coordinator (Neurodevelopmental Team).

Job Summary

The Neurodevelopmental (ND) Team works with referring partners to facilitate Autism, ADHD and SpLD assessments, as well as ongoing support for individuals with a positive diagnosis via the Medication, Education Navigation and Psychoeducation pathways. The Operations Coordinator provides high-quality, administrative support to ensure the smooth running of the ND Service.

Key Responsibilities:

• Co-ordinating and providing welcome meetings for new clients enrolled into each service.
• Booking in assessments or sessions and ensuring clients are clear on what to expect, when their appointments will take place and how to access the session.
• Ensuring clients receive their pre-session forms and appointment information before the assessment and that sessions are booked into the system in a timely manner.
• Liaising with clients to action any changes to appointments and diary management.

• Ensuring reports are completed on time, formulated and professionally presented, quality checked and sent on to service users within agreed KPI’s.
• Supporting the Operations Manager to ensure the smooth and efficient flow of ND clients through their ProblemShared journey.
• Ensuring client records are maintained with up to information.
• Accurately recording client actions to allow for precise reporting.
• Developing an understanding of the nuances of the different pathways available to ND clients to appropriately respond to client queries.

• Managing clinician availability to ensure clients can access ND services in a timely manner
• Monitoring availability and volume of assessments to flag recruitment needs in good time.

Knowledge, Skills & Experience

• Significant administration experience
• Customer service skills

• Computer literate with ability to learn and explain new systems/processes
• Diary management
• Awareness of mental health conditions

Salary: £28,000 per year