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Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.

By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive.

Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.

Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone.

If you think you could support the Visa family by joining Visa Payments Limited as a Operations Analyst, we want to hear from you.

You're an individual. We're the team for you. Together, let's transform the way the world pays.

Working as part of the Service Improvement Team, Operations Change Analyst will be responsible for seeking improvement opportunities, working with stakeholders to gather requirements and prioritising deliverables with Product & Technology partners. In turn you’ll support the wider business ensuring change is well communicated to achieve scalability across multiple stages of the payment lifecycle.

The role will allow the individual to gather a broad knowledge of the business from a process and data analysis perspective, as well as exposure to the software development lifecycle and agile ways of working. Additionally, the role will have the opportunity to work multiple projects simultaneously across new process engineering, developing business insights, and major change initiative impact assessment.

What we expect of you, day to day.

• Support the Service Improvement Manager’s ongoing refinement of framework / process that enables the team to collate, organise, deliver and report on service improvements driven by client demand, risk mitigation and operational efficiency

• Utilise performance and capacity metrics to identify opportunities for optimisation and automation

• Proactively propose improvements and/or provide support and guidance to SMEs in pursuit of solutions

• Engage with operational stakeholders to identify improvement opportunities and refine business requirements

• Ensure consistent and clear communications with all stakeholders to promote engagement and transparency through production of good-quality documentation and management information

• Triage / prioritise new incremental changes received from operational stakeholders

• Act as key point of contact for engagement with Product and Technology to ensure operational improvements are delivered in a timely fashion and prioritised according to their operational value

• Support product team managing deliverables in jira

• Provide ah-hoc analysis support to the wider VPL Operations (and other) teams

What we’re after…

• A strong desire to understand the wider business and what data would support further insights to support decision making

• An analytical and logical mindset – a desire to fully understand complex and nuanced processes

• Experience using Jira and effective ways to ensure clarity and consistency

• Demonstrated ability to analyse information/data, propose solutions and drive thorough to implementation

• The ability to understand technical solutions and communicate these in a concise and relevant way to various stakeholders including Operations, Product and Technology teams

• Have previous experience working within a business analysis or change delivery role – with preference for project management, business analysis or service management qualifications (such as but not limited to Scaled Agile (SAFe), BCS Business Analysis or ITIL v4)

• Strong MS Excel skills to manipulate large datasets

• Strong time management

• The ability to multi-task and prioritise your own workload based on deadlines

• The ability to confidently interface with stakeholders across all levels

• The ability to articulate and demonstrate changes and success

• Experience within the Financial Services or Technology sectors, preferably within Payments

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.