Operations Associate, PT (Temporary, Oct 2023 - Jan 2024), £12.75/hour Remote

RideTandem

Full Time Remote 12.75 GBP HOURLY Today

Job description

Operations Associate, Part Time (Temporary, October 2023 - January 2024)
£12.75 per hour

Hours: at least 25 hours per week (Friday-Sunday, 5AM-11AM, Monday 9AM-6PM), opportunity for up to 30 hours per week

Location: Fully remote

About RideTandem (www.ridetandem.co.uk)

RideTandem is a tech-for-good startup on a mission to enable sustainable commuting for all. Our technology enables green, flexible transport that connects people with vital work and educational opportunities.

Outside of big cities, traditional public transport is just not good enough. In many places, if you don’t have a car, you might find it difficult to get to work, access healthcare, or get to the supermarket. While almost all transport technology companies focus exclusively on huge cities like London, New York or Berlin, RideTandem is focused on directly improving transport options for employers, public sector institutions and their communities living outside big cities.

We’re growing - fast. We’re on track to be one of Europe’s top 20 fastest growing companies on the FT1000 list. We’ve delivered 1000x revenue growth since our launch in Q4 2019. That’s allowed us to enable over £50 million in wages for our passengers, and offset over 12000 MT in carbon emissions.

About the role

RideTandem is looking for a Part Time Operations Associate to help manage our services and help us to continue to deliver excellent quality customer service 24/7. This role is a temporary role to ensure we’re able to keep on delivering top quality service over our seasonal peak period. While we’re not making any full-time hires into our Operations team at the moment, there may also be opportunities for this to develop into a full-time role in the second half of 2024.

You’ll be part of a small and growing team, working directly alongside our Head of Operations and other Operations team colleagues. The role will be extremely fast paced and will provide an opportunity to develop a range of skills whilst playing a crucial role in the company’s growth.

The role encompasses a range of customer service and operations tasks. You’ll need to be brilliant with people, with a real eye for detail on some of the more administrative tasks. This is a rare opportunity to join a fast-growing, ambitious startup with global ambitions, with scope for the right candidate to grow into many other roles as the business develops.

You will receive as much support and training as you need, but we need someone independent who we can rely on to get their job done effectively and efficiently. Familiarity with Google Suite, as well as experience in a customer service, account management or other similar role would both be advantageous.

The role is for a minimum of 25 hours per week, and includes early morning and weekend shifts. Core hours required are 5am-11am Fri-Sun, and 9am-6pm on Mondays. There may also be an opportunity to take on additional hours up to 30 hours per week, by mutual agreement with your manager.

Key Responsibilities

Day to day responsibility for helping to ensure all of RideTandem’s services run smoothly
Monitoring and supporting live journeys and being the first point of support for passengers and B2B customers
Assisting with a number of key administrative and back-office processes, including receiving and inputting booking requests in a timely and accurate manner
Helping to proactively manage relationships, ensuring that accounts across all levels, from our smallest to our largest clients, are continually delighted with our services

About you…

You enjoy being part of a small, but fast-growing team, solving meaningful problems and are motivated by our purpose and mission
You’re a confident all-rounder, with a proven ability to think on your feet and proactively spot problems before they happen
Able to juggle and prioritize multiple tasks
Detail oriented - you notice mistakes before they happen!
You’re a ‘people person’ with strong listening skills, and excellent written and oral communication skills
Confident using office computer software e.g. Microsoft Office and Google Drive.

What we offer

The opportunity to work towards a meaningful mission with a team committed to doing good in the world
Flexible working locations with the opportunity to work fully remote
Award-winning employee recognition culture
Enhanced employer pension contribution
28 days per year annual leave plus bank holidays, plus additional annual leave after 2 years of service (pro-rata)

Working Details

This is a part-time, temporary role. While we’re not currently hiring any full-time roles within our Ops team, for the right candidate there may also be opportunity for this to develop into a full-time role in the second half of 2024 if the successful candidate performs well during the temporary period.

We’re a remote-first company, with team members all over the UK and a few beyond that. We also have an HQ office in Holborn in London, which you’d be welcome to use whenever needed.

We have quarterly in-person team meetings near the office, monthly virtual team socials, and weekly virtual all hands meetings.

How to apply:

If you’re interested in working with us, please submit your CV and a cover letter outlining your interest in and suitability for the role.

We can only accept applicants that have the right to work in the UK.

If you have any questions – please get in touch and we’ll be happy to help!

We’re an equal opportunity employer dedicated to building a diverse and inclusive team. We really do want applications from a range of candidates. If you can do most of the above, but you’ve got a nagging doubt that it’s not quite everything - please do go ahead and apply. We can’t promise we’ll hire you, but if you explain why you’re a great candidate - we promise to consider your application carefully.

Job Types: Temporary contract, Part-time
Contract length: 4 months
Part-time hours: 25 per week

Salary: £12.75 per hour

Benefits: