Junior IT Desktop Support Engineer London, England
Preqin
Full Time
London, England
48000 GBP ANNUAL Today
Job description
Overview:
About Preqin:
Our Company Values:
Act with integrity
Own your success
Think forward
Make an impact
Equal Opportunities:
Job overview:
Our IT Desktop Support team is based globally, with responsibility for supporting and managing our existing desktop support environment, endpoint clients, end users and for supporting business-driven changes and evolution.
About Preqin:
You will be joining the world’s leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them make faster and smarter investment decisions, and to make them with confidence. A forward-thinking company, we lead our industry through innovation. We trust in the power of data, and we use it to increase transparency in alternatives. We believe that access to information leads to more investment in the ideas and infrastructure that build strong communities.
Responsibilities:
In this role you will:
- Be customer obsessed by providing excellent end-user IT Support to Preqin employees
- Take end-to-end ownership of IT issues and maintain a transparent relationship with the users by updating them with progress
- Support our new joiner experience by delivering quality IT onboarding programmes while continuously thinking about how we can improve the process to make a better impact.
- Work collaboratively with the Global IT team to ensure workspace at offices are setup and handle issues.
- Provide remote support to users to facilitate home working abilities.
- Be part of a high-performing International IT team, deal with support cases/tickets and changes using the ticketing system.
- Deliver first class IT training to internal users, driving a positive impact across the business.
- Work independently with minimal supervision, managing your own workload.
- Excellent reliability and dependability, trustworthiness, and strong sense of responsibility with regards to handling sensitive and/or confidential information and understanding of how this impacts users and clients.
You are a good fit if you have:
- Experience of maintaining and troubleshooting Windows based user endpoints.
- Good understanding of Active Directory including group policies and user and device management
- Skilled in using an ITSM application such as JIRA Service Desk.
- Understanding of ITIL framework and PowerShell would be beneficial but not essential.
- An effective communicator both oral and written to enable effective discussion across all levels in the business.
Company Benefits:
- The opportunity to work within a well-regarded organisation in a fast-growing sector.
- Develop your career in a high growth company with an international presence.
- Subsidised Private Medical Insurance via BUPA, after successful completion of 3 months should you wish to.
- Interest-free season ticket loans on completion of probation.
- A pension plan under auto-enrolment which currently requires a minimum employee contribution of 5% of annual salary. This is matched by an employer contribution of 4%. You can opt to contribute more should you wish to. After your 1-year service with the company the employer contribution will be enhanced to match your contribution up to a maximum of 10% of your pensionable earnings. This means that if you are contributing the minimum contribution of 5%, after your 1-year service, Preqin will automatically uplift the company contribution to 5% of annual salary.
- Cycle to work scheme.
- Study support of up to £900 per annum for relevant business qualifications and enhanced support of up to $2,500 for CAIA.
- Excellent Offices in London close to Victoria station and the proximity to many shops and restaurants and London’s West End.
- Company-sponsored sports teams.
- Winter and summer office parties and a company-funded team social budget.
Our Company Values:
Be Customer obsessed
We exist for our customers. We listen to them and understand their challenges. We design best-in-class data solutions for their success.
Act with integrity
We build trust through honesty and transparency. We’re committed to doing the right thing for our customers, our company, and each other.
Own your success
We’re a high-performance team. We challenge and champion each other in our pursuit of excellence. We never stop learning and strive to become experts in our fields
Think forward
We lead the industry through innovation. We foster collaboration and creativity to solve our clients’ next challenge and give them a competitive advantage.
Make an impact
We drive positive change as individuals, and as a company. We’re passionate about creating a better tomorrow for our industry and our communities.
Equal Opportunities:
Preqin is an equal opportunity employer where diversity is at the heart of our business. It is the policy of Preqin to ensure equal employment and consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, marital status, gender identity or expression, national origin, age, disability, pregnancy, veteran status, genetic information, socioeconomic status, political affiliation, or any other basis prohibited by applicable law. Preqin is committed to offering an inclusive and accessible experience for all job seekers, so everyone has the opportunity to be successful. If you need a reasonable accommodation during the application process due to a disability, please let the Preqin recruiter know at the start of the application process. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
