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Job description

YOUR MISSION

Are you our next Operations Associate? Here’s how you will support Medloop’s mission:

• Build a positive and trusting relationship with clinicians and NHS partners to ensure a fantastic patient experience
• Support clinical safety initiatives and ensure our service consistently runs to a high standard, is safe and compliant
• Train and onboard new members of the Clinical Team
• Proactively manage any issues that occur on the service (including, but not limited to, delays, IT issues, clinician resource gaps, etc.)
• Support our Operations Lead on various activities such as creating daily schedules, monthly rotas, and processing invoices
• Collaborate with internal stakeholders to ensure a smooth information flow
• Work with our Operations Lead to implement continuous improvement initiatives to increase improved patient experience and business efficiency
• Optimise the recruiting process as well as operational People processes and make sure they are legally compliant
• Build a diverse candidate pool of clinicians that you are responsible for
• Liaise with the Operations team to ensure we have the best clinicians working on our services
• Ensure our employees have the best experience working with Medloop

YOUR PROFILE

• Passionate about our vision and incredible mission
• 2+ years working as an Operations Associate or similar role in a fast-paced environment
• Deadlines and changing requirements? You love these challenges!
• Excellent self-organisation, planning and time-management
• Customer-oriented with a problem-solving mindset
• Excellent communication & stakeholder management skills
• Bonus: BSc/Ba in a relevant field
• Big Bonus: Experience in working with the NHS / EMIS / SystemOne / Deputy

WHY US?

Medloop is on a mission to bring tangible benefits to patients by using clinicians empowered by technology to increase access to healthcare for all. Working across primary care, we want to harness the power of innovation to improve the patient and clinician experience, allowing more flexibility in how services are provided, particularly in under-doctored areas, improving clinical outcomes and reducing the digital divide.

• A supportive and open working environment that will stimulate your growth
• Have a big impact on changing the healthcare ecosystem from reactive to proactive
• International work environment & regular team events
• Opportunity to shape the future of the company as an early employee
• Work with a groundbreaking new technology
• Opportunity to work remotely
• Competitive salary

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Salary: £12.00 per hour

Benefits:

• Company events
• Company pension
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location: One location