Operations Assistant Duxford, England
Job description
Opportunity ID
255
We deliver schools sessions, family events and programmes, work for and with young people and programmes such as gigs, immersive work and installation artwork for adults across the five IWM museums, offsite and online.
We are looking for reliable, flexible, and enthusiastic individuals with diverse experience and backgrounds to join our team as Public Engagement Learning Assistants. We are also looking for individuals with exceptional presentation, storytelling, and delivery skills to join our team to support the delivery of Public Engagement and Learning events and programmes, primarily for schools and family audiences at IWM.
We are looking for a reliable and enthusiastic individual with diverse experience to join our team as a Public Engagement Operations Assistant.
In this role we are looking for someone who can provide operational support across all of the functions of the Public Engagement and Learning Department (PEL) at IWM Duxford, and primarily the day-to-day running of school and family activities. Work hours will also include some weekend working days.
If you love the idea of working with different audiences, from students, to teachers, to family groups, are brilliant at building relationships and have excellent organisational skills, this role could be for you.
Your duties will include:
- Working as part of the Public Engagement and Learning Operations team to ensure the smooth-running of PEL processes. On a daily basis, this will particularly require daily diary overview of PEL activity, setting up of PEL materials, liaison with stakeholders, customer service and supporting the visitor journey for schools and family audiences.
- Assist with operational tasks for Public Engagement and Learning such as rostering and briefing casual staff and volunteers, collating and reporting on attendance, payroll administration and gathering evaluation figures.
- Management of AV and Tech equipment for PEL learning spaces.
- Providing operational support and assistance during Public Engagement and Learning events, activities and sessions when required.
- Being the first point of contact for site specific PEL operational enquiries. Answering questions from the public about PEL programming and communicating with school teachers regarding school sessions where needed.
- Consistently communicating issues or concerns to Operations Senior Producer and wider PEL team.
- Being responsible for departmental stationery and programme resources and maintaining an organised and tidy set of materials and resources, both physical and digital.
- Working with the Operations Senior Producer, to audit and maintain site handling collection.
- Supervising the work of volunteers, casual and freelance staff in relation to PEL activity when required.
- Being security conscious, ensuring familiarity and cooperation with all IWM security procedures.
- Being actively committed to health and safety and safeguarding, ensuring familiarity with all of IWM's health and safety and safeguarding policies and procedures.
- You will usually work Monday to Friday each week, however outside of school term time you will be expected to swap some weekdays for weekend days to fulfil your duties. IWM will give at least one-months’ notice of any weekend working when it is needed.
For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.
May 21st 2023, 10:00 AM
Interviews for this post are planned for June 8th 2023
The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only.
- Our generous full-time equivalent annual leave allowance is 25 days per annum plus public holidays rising to 30 days after 5 years.
- Access to our Company Group Pension Plan with competitive Employer Contributions.
- Access to select a range of benefits to suit your personal circumstances and lifestyle via our benefits platform, IWM4me. IWM4me offers IWM staff a wide range of health, protection, and lifestyle benefits, many at corporate rates not available on the high street.
- 20% discount in all IWM’s on-site shops.
- A 25% discount in IWM’s cafes.
- Free entry to all IWM Air shows at IWM Duxford.
- Free entry to a large number of other museums & galleries and their exhibitions which we have reciprocal arrangements with.
- Enhanced maternity and paternity benefits dependent on length of service.
- Access to our in-house training programmes and development
- Access to an interest free season ticket loan scheme after three months service.
- Access to a Cycle 2 Work Scheme
- Access to our Employee Assistance Programme, and Career Development Advice.
- IWM staff also have access to The Charity for Civil Servants services and support.
- IWM staff are entitled to membership of the Benenden Healthcare Society (subject to their terms & conditions.
- Eligibility to join the Civil Service Sports Club, securing additional discounts and benefits.
- Access to social events run by groups with IWM.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:
An enhanced check, which shows the same as a standard check plus any information held by local police that’s considered relevant to the role. This includes a check of the barred lists, which shows the same as an enhanced check plus whether the applicant is on the adults’ barred list, children’s barred list or both.
IWM is committed to a policy of Equal Opportunities.
We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone.
Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.
At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.
