operations analyst San Diego, CA
Job description
#124176 Media Lab Operations Assistant
Filing Deadline: Thu 7/27/2023UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 7/18/23 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 7/27/23. Eligible Special Selection clients should contact their Disability Counselor for assistance.
DESCRIPTION
UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County.
Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.
Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what’s right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego’s Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.
The UCSD Media Teaching Lab is dedicated to providing outstanding media production facilities, equipment, and technical assistance to UC San Diego undergraduate and graduate students, offering a wide variety of equipment available for use in photography, video, film, and audio production.
The Operations Assistant supports senior staff members in their instructional and administrative duties and covers shifts as needed at the Media Teaching Lab checkout desk. Other responsibilities include providing backup in the administration of the equipment checkout facility, production studios, editing suites and classrooms. May oversee student workers at the checkout facility, including providing work direction and guidance on department policy and operational standards. Assist department staff with projects and administrative tasks as needed. Assist faculty with special requests and classroom equipment setup and troubleshooting.
Responsibilities:
- Perform equipment checkouts and returns using WebCheckout software and appropriate management of equipment inventory.
- Assist students with registration and troubleshooting reservation system.
- Assist student workers with checkout overrides and equipment usage questions.
- Assist in organizing equipment and general upkeep of checkout facility and online inventory systems.
- Suggest and implement improvements to checkout workflow and other operations at direction of others.
- Provide guidance to student employees in the training, work direction and implementation of facility policies.
QUALIFICATIONS
Demonstrated experience in customer service or help desk environment, including experience handling in-person service requests.
Ability to communicate well both verbally and in written form with staff, supervisors, students, and customers.
Demonstrated strong interpersonal skills with the ability to interact in a positive manner with diverse clientele with emphasis on flexibility and professionalism.
Strong verbal communication skills, especially in clearly explaining and articulating information professionally and accurately.
Basic knowledge of production equipment (cameras, lights, microphones, etc.) to identify solutions for student needs, preferred.
SPECIAL CONDITIONS
This is a part time career position.
Background check required.
Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.
This position is eligible for full benefits first day of hire:
a) Health/Dental/Vision Insurance.
b) Vacation/holidays (15 vacation days & 13 paid holidays a year).
c) Work/Life Balance.
d) UC Retirement Plan
e) Pet insurance.
For more information about UCSD Benefits and Work/Life.
To calculate an approximate value of the UC Total Compensation package, please click here.
Pay Transparency Act
Annual Full Pay Range: $33,900 - $70,052 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $16.24 - $33.55
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
