operations analyst

operations analyst London, England

BrightStrand International Limited
Full Time London, England 35 - 29 GBP HOURLY Today
Job description

To monitor and control Production and Acceptance applications/systems, assess and escalate incidents, follow up of incidents, liaise and coordinate with technical experts and users, participate in project phases linked with production activities. Hybrid working with 50% optional at home. Ideally you will live within 2 hours commute of central London for oncall shift requirements. The role involves shift work on 24 x 365 rota, 12 hour shifts with 3 on shift

Responsibilities

  • Monitor, identify and escalate batch failures as and when they occur
  • Escalate or resolve tickets
  • System housekeeping, shutdown and start in accordance with defined procedures and SLAs
  • Monitoring and incident management adhering to strict SLAs
  • Complete daily checksheet and reporting
  • Liaise with support team and third parties

Essential Skills

The successful candidates must have:

  • First line computer operations support experience, preferably in a large corporation
  • Understanding of batch scheduling tools (preferably Control-M)
  • Unix and Windows first level support experience
  • Ideally AS400 experience or Mainframe experience
  • Good verbal and written communication skills
  • Ability to communicate clearly and concisely especially when under pressure
  • Able to work under pressure and meet deadlines
  • Experience of using service management/incident management solutions (ideally ServiceNow)
  • Confidence to work independently and within a fast-paced team in a busy environment
  • Ability to work in an environment with evolving requirements and dynamic schedules

Job Types: Full-time, Contract
Contract length: 30 months

Salary: £29.00-£35.00 per hour

Benefits:

  • Work from home

Schedule:

  • 12 hour shift
  • Day shift
  • Night shift

Supplemental pay types:

  • Loyalty bonus

Work Location: Hybrid remote in London EC2Y

Application deadline: 05/07/2023
Reference ID: AD/06-2023-001

operations analyst
BrightStrand International Limited

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