Operations Administrator - Results (3328) Cambridge, East of England, England
Job description
Salary: £20,900 - £24,800
Location: Cambridge - Hybrid working with regular visits to the Cambridge office
Contract: Fixed-term until 31/07/24
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
Do you have previous administrative experience with excellent organisational skills?
Are you extremely proficient in Microsoft Office?
If you have answered yes to the above questions, we would love to hear from you as we are looking for an enthusiastic and collaborative Results Administrator to join the Results Team.
About the role
The Results Team is a key part of the Operations Team and are responsible for the provision of live results electronically to schools, institutions, and candidates for each exam series. Therefore, you will process and analyse data accurately, respond to customer queries, investigate issues, and perform quality checks where appropriate.
Main duties include, but not be limited to:
- You will quickly develop a good working understanding of processes in the team you are placed with and, with training, will take responsibility for the timely and accurate delivery of an agreed set of operational processes.
- You will establish collaborative working relationships with your colleagues, learning and sharing best practice together.
- You will, depending on the process you're working on, be required from time to time to work from our distribution centre, DC10, on the outskirts of Cambridge.
- It should also be noted that this role will include occasional working outside of normal office hours as required to assist with the delivery of results release. This will be notified and agreed in advance.
About you
You are enthusiastic and proactive, with an aptitude for learning new skills and processes quickly and accurately. Therefore, you must be well organised with strong attention to detail.
In addition, to be successful in this role, you must be:
- A strong team player with the ability to work effectively to meet deadlines
- An excellent communication both written and verbal
- Prior knowledge of our in-house operations system is an advantage, but full training will be given.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays
We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.
Ready to pursue potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being 27/04/23 and interviews are scheduled to take place on the week commencing 01/05/23.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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