operations administrator Petersfield, England
Job description
Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders.
Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with around 1.6 million customers and plays the same role in people’s lives today, as it did when it was founded.
Vanquis Banking Group is a unified group made up of two brands: Vanquis (cards and loans) and Moneybarn (vehicle finance). While they offer different products and services, they share the common purpose and customer-centric values at the heart of our group. We understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind.
Specialist Services are responsible for all administrative processes relating to the vehicle finance product including any legal activity relating to the return of assets and funds and all postal documentation received into the office from customers and or other third parties.
This role is responsible for the logging and distribution of postal documentation to relevant departments within the business as well as administration and data entry relating to these.
This role requires a high level of administration and data entry tasks which need to be completed with accuracy so the post holder will require an eye for detail and good organisation.
The working environment is commercial, so the ability to work in a multi-skilled team is essential. The role will involve corresponding with many customers, different teams and departments, and as such a team player with excellent communication skills is essential. The role will require patience, persistence and an ability to deal with challenging customers, both on the telephone and in writing.
In your day-to-day role, as a Customer Operations Administrator, you will be:
- Office based, administrative support to the Specialist and Legal Services Department and wider Customer Operations Department.
- Responsible for the end-to-end customer correspondence processes ensuring that correspondence is dealt with within set SLA’s (including issuing these at Legal case handler level)
- Carrying out any printing and postal requirements for the Customer Operations Department, including correct insets and materials in line with internal and regulatory requirements.
- Responsible for processing any internal administration requests.
- Responsible for the administration of any speeding fines, parking tickets and other vehicle related paperwork including V5 and insurance.
- Quality checking of any statutory document paperwork.
What you will bring to the team:
- You’ll have proven experience in office administration/data entry tasks
- Have a good understanding of motor finance products/the finance industry
- Demonstrate practical experience of Microsoft products (particularly Word, Excel and Outlook)
- The ability to prioritise your workload to ensure the right things are done at the right time
- Have a customer first approach and be confident dealing with customers both on the phone and in writing
- You must be able to work from our Petersfield location every day, there is no remote/hybrid working option for this role
