operations administrator

operations administrator United Kingdom

Mantra Learning
Full Time United Kingdom 22000 - 21000 GBP ANNUAL Today
Job description

Operations Administrator

We are The National Logistics Academy. The UK’s leading Logistics learning and development organisation. The Academy supports and develops people to help change lives. As an organisation with 52 years of industry recognition, we work with some of the biggest brands in the country, including Aldi, AO and Wincanton.

We have an exciting opportunity for an Operations Administrator within our apprenticeship department. This position is a full-time role, working 37.5 hours a week based in Middleton, Greater Manchester.

The Role

The purpose of the role is to provide excellent customer service by helping to ensure our apprentices are prepared for learning, progressing in learning and successful in learning.

Your duties will include but will not be limited to:

  • On-boarding and off boarding of learners booked on to programme by
    • Providing remote support to ensure learners can complete on-boarding process in timely fashion.
    • Capturing and recording all required learner details onto our learner management system
    • Providing all links to learners to gain access to all required platforms.
    • Engaging with the learner and employers to advise and answer any questions.
    • Organising Initial Assessments for both Maths and English.
    • Organising End Point Assessments
    • Recording, updating and reporting on apprenticeship pipeline and enrolment progress.
    • Ensuring submissions have been completed on government portals.
  • Scheduling and monitoring of learner activities by
    • Ensuring learners have the required activities scheduled and booked in line with their scheme of work.
    • Updating the learner management system with learner progress
    • Informing tutors of learner’s non-attendance.
    • Monitoring learner activity and reschedule when necessary.
    • Providing learners with joining instructions for activities.
  • Handling incoming phone and email enquiries that come into the department.

Job requirements

Essential Skills/Knowledge/Qualifications

  • Strong IT Skills
  • Functional Skills Level 2 or above
  • Good Customer Service
  • Use your own initiative
  • Good Organisation skills
  • Good Telephone manner
  • Ability to build relationships
  • Proven experience within an administrator role

Desirable but not essential Skills/Knowledge/Qualifications

  • Maytas and Microsoft Teams knowledge – advantageous
  • Knowledge of learner eligibility and enrolment – advantageous

The package

  • Salary - £21k - £22k per annum

The National Logistics Academy Ltd is an equal opportunity employer and we welcome applications regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex and sexual orientation.

This organisation is committed to safeguarding and promotes the welfare of all leaners and expects all staff to share this commitment. We also prioritise the safeguarding and welfare of all staff.

The successful applicant will be required to agree to all necessary checks such as providing sufficient employment references and providing proof of the right to work in the UK. A Disclosure and Barring Service check will be carried out for all successful applicants.

If this is the role you’re looking for please apply today!

Please email your CV and cover letter to [email protected]

About Mantra Learning

CEO: Mark Currie
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: www.mantralearning.co.uk

operations administrator
Mantra Learning

www.mantralearning.co.uk
Manchester, United Kingdom
Mark Currie
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Education Support & Training Services
Education
Related Jobs

All Related Listed jobs

Teaching assistant
Tezlom Ealing 80 - 100 GBP day Today

Tezlom is an exciting agency to work for, we provide HEALTH CARE ASSISTANTS & SUPPORT WORKERS Flexible shifts (Short Days/Long...

Specialist Glazing Trainee Technician, National Windscreens BRISTOL
National Windscreens Bristol, England 22500 - 24000 GBP ANNUAL Today

You have a full valid clean driving licence, although we would be happy to hear from you if you have started learning to drive too - we may be able to support

asset manager
NHS Scotland Dundee, Scotland 53789 - 46244 GBP ANNUAL Today

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The...

Office Junior
Angels Solicitors LLP Coventry, England 10000 - 14500 GBP ANNUAL Today

A sample of the duties and responsibilities are photocopying, faxing, scanning, dealing with the post, shredding, answering the telephone, dealing with clients,

Real Estate Junior Lawyer/Trainee
Gardner Leader LLP Newbury, England 39000 GBP ANNUAL Today

Our busy Real Estate Department is looking to expand. We are looking for junior lawyers to join our established senior team, working alongside them on complex