Find More Than 10K+
United Kingdom Jobs

Manheim Vehicle Services is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function, able to manage a variation of customer requirements.

The role of the Operations Admin Manager is responsible for managing the Operational Admin teams across the location and is an essential role at the Bruntingthorpe site.

The role is to oversee and manage all operational admin processes, managing the Operational Admin teams to ensure a seamless transition as the vehicle moves throughout the internal operations and associated workflow; from receiving vehicles on site, ensuring they are booked in and logged onto our internal systems, through to arranging the dispatch of the vehicles when they are ready to leave the site.

Working closely with the Operational Management teams and key stakeholders ensuring effective handover and seamless transition of information as the vehicles pass through the processes of work. Ensuring all associated operational admin and customer queries are dealt with in a professional and timely manner, when it is in process for work, providing regular updates to the customer, to enhance the customer experience.

This role is a People Manager role reporting into the Head of Operations Manager

Scope of the Role:

• Responsible for all operational administration processes, managing the site Operations Admin functions, to ensure an effective handover and seamless transition of information as the vehicles pass through the processes of work.
• Ensuring all associated operational admin and customer queries are dealt with in a professional and timely manner, providing regular updates to the customer.

• The Operations Admin Manager role will be responsible for ensuring all associated administration is fully updated, dealing with day-to-day operational admin queries, chasing progress and ensuring key stakeholders and customers are kept informed through out the vehicle process, through to dispatch.
• The successful candidate will have a high focus on achieving customer satisfaction, by demonstrating excellent communication skills both internally and externally, whilst ensuring everyday administration is taken care of and queries are answered.

Objectives for Role:

Leadership

• Effectively lead the team in ensuring that the department always achieves its goals and customer satisfaction.
• Leading your team and managing all people aspects, such as resource planning, absence management, performance management, investigations and disciplinaries etc.
• Deal promptly with any people issues within the team, liaising with the HR Business Partner for any complex cases.
• Driving engagement within your teams.
• Manage the productivity and performance of Team Members, completing regular monthly one to ones to discuss performance.
• Always look for new innovative ways of working to ensure continuous improvement within the function.
• To be able to work with and collaborate with members of the wider MVS team on projects and tasks.
• To be able to work autonomously and demonstrate resilience.
• Demonstrate commitment and consistently strive to improve personal and team performance, with a continued focus on achieving productivity and efficiency.
• Effectively manage Team Members, to ensure all customer defined requirements are delivered, to always ensure operational and customer service excellence.
• Champion Our Guiding principles. We do the right thing always, we lead by example, we bring out the best in everyone.

Process Management

• Managing the vehicle operational administration processes, from start to finish from when the vehicle arrives on site, to when it is dispatched; ensuring a smooth transition as it flows through the processes of work; liaising with the relevant departments and updating the system with the progress, liaising with the customer to ensure they are informed.
• Ensure all Operational Admin processes are adhered to in line with service level agreements.
• Liaise with the relevant managers to ensure that customer requirements and Service Level agreements are met.
• Demonstrate commitment and consistently strive to improve personal and team performance, with a continued focus on achieving productivity and efficiency.
• Be the conduit between the Operational Management Team and Mechanical Teams for all Operational Admin Queries, ensuring all vehicles are logged and processed.
• Be the technical expert with excellent problem-solving skills to ensure team members have a point of escalation on any Operational Admin related queries.
• Challenge inefficiencies and look for new innovative ways of working to ensure continuous improvement within the function.
• Ensuring all employees follow industry standard health and safety guidelines.

Skills, Knowledge and Experience:

• Attention to detail with a focus on customer service and quality.
• Customer focused and able to work as part of a team, to resolve customer issues quickly despite competing priorities.
• Excellent organisational skills including the ability to prioritise work to meet deadlines.
• Reliable and accountable, with an agile approach to work, that ensures deliverables are met within defined timescales.
• Able to demonstrate good management and leadership skills or be able to demonstrate a passion for people management.
• Can work autonomously and demonstrate resilience.
• Strong administration skills.
• Excellent written and verbal communication.
• Able to demonstrate good Microsoft Office skills.

• Excellent knowledge of Health and Safety practices and procedures.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.

#INDAR