Operational Support Assistant - 3 Posts - (1 , 2 ) - GLA10610 Glasgow
Job description
Job Description An opportunity has arisen for the position of Operational Support Assistant within Care Service's Operational Support Team, where you will report to the Operational Support Team Leader. This position is predominantly a customer focused call handling service, where you will deal with a variety of telephone enquiries in relation to Customer Service, Home Care and Care Service's Help at Home Services. You will be responsible for updating and maintaining systems and liaising with both internal and external bodies, ensuring excellent customer service is provided at all times. The successful applicant will also be required to liaise with Care Services Home Care Co-ordinators regarding urgent service user reports, and in addition, you will follow procedures for no access issues, including contacting family/hospitals and any other relevant parties. You will be a confident, friendly and enthusiastic individual, possessing good relationship management skills, with the ability to communicate effectively with both internal and external customers. A good understanding of IT systems would be advantageous. Weekly Hours of Work - 25 & 35 Post - 13 rolling week These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended). Working for Glasgow City Council Click below to find out more about our generous benefits package https://www.myjobscotland.gov.uk/councils/glasgow/working-us For more information on Glasgow City Health and Social Care Partnership, please visit our website https://glasgowcity.hscp.scot/ Requirements Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us. Responsibilities For further information about working for us please refer to our website Show on map Favourite Operational Support Assistant - 3 Posts - (1 , 2 ) - GLA10610 Glasgow City Health and Social Care Partnership
