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Job description

GRIDSERVE® is a tech-enabled sustainable energy business whose purpose is to deliver sustainable energy on the scale needed to move the needle on climate change. To achieve this, it has pioneered a proprietary Sun-to-Wheel ecosystem that involves creating the most advanced hybrid solar + battery farms, developing and managing the UK’s most popular electric vehicle charging infrastructure and launching an innovative electric vehicle leasing programme. Together, this will ensure the rapid decarbonisation of transport is both equitable and affordable.

Headquartered in the UK, the multi-award-winning company has been predicated on sustainability, while its guiding values around people, product and the environment are proactively used to guide every decision from top to bottom. GRIDSERVE believes a better and more sustainable future is within our reach. Now is our time to #deliver.

We are looking for an experience retail team lead to join us as the Assistant General Manager at our brand new, and Europe's first, airport EV Forecourt. The role is responsible for assisting the General Manager onsite with day to day activities working in collaboration to deliver exceptional standards, operational efficiency and sales optimisation with a genuine commitment to making people happy - guest and team alike.

Key responsibilities:

• Assisting the GM in managing the team members to ensure brand standards and customer service levels are achieved and are of the highest standards.
• Leading on the innovative new customer experience of showcasing Electric Cars at the UK’s First Airport Electric Forecourt
• Creating and maintaining a customer centric environment which helps demystify the barriers of Electric Cars and provides a space where customers can learn and reflect on the benefits of Electric Cars.
• Responsible when in charge for managing and maintaining high brand standards, in customer service and the site communal and serviceable areas
• Training and development of the retail and forecourt teams to their full potential

Skills and experience:

• Retail or hospitality experience as a Team Leader/Supervisor or Assistant Manager
• Working within a multi-operator services retail environment or fast paced consumer goods sales environment is advantageous
• Confident and articulate, able to engage with a range of stakeholders both internal and external
• Enthusiastic, determined, and passionate about 1st class retail and customer service
• Innovative, confident, and pro-active approach
• Be able to work independently and know when to escalate issues
• Self-driven, focused, results and quality oriented
• Team player, innovative with sound judgement and solutions driven
• Able to approach work with positive energy and integrity
• Cordial and professional with excellent client facing skills and effective communication both verbally and in written form
• The hours of the role will be aligned to the core hours of 9-6, 5 days a week across Monday - Sunday. However candidates must have the ability and willingness to work flexibly within the operational retail hours: 7 days a week, 4:30am-10pm if there is a requirement for cover

Life at GRIDSERVE

We value every one of our awesome GRIDSERVERs and the contribution they make towards delivering our mission. We put our people before profits and sustainability before sales. Our customers, employees (GRIDSERVERs) and partners are at the centre of everything we do. Fostering an inclusive culture means we benefit from a wider range of perspectives, experiences, and skills creating a happier and more productive working environment for us all.

GRIDSERVE® is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.

Company Benefits

• Private Healthcare via BUPA for employee and their partner/children, paid by GRIDSERVE
• Company Share Scheme
• Generous Annual leave- 25 days plus bank holidays
• Group Life Insurance – 4 x base salary paid to beneficiary
• Contributory Pension Scheme – 5% by Employee and 5% by GRIDSERVE
• Group Income Protection Scheme
• Generous Maternity and Paternity Pay
• Access to mental health services including counselling for you and the family
• Access to Private GP 24/7 and Nurse via BUPA
• Probate Services & Bereavement Counselling
• Recruitment Referral Fee
• GRIDSERVE Car Referral Scheme
• Bike to Work Scheme

Company Culture & Values

GRIDSERVE® prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’. Our Iver office is set in a private estate with lavish open grounds providing a great environment to work in. We aim to work with Awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold.

Be Awesome - We aim to delight: ‘great’ is our minimum bar

Positively Charged - We are positive people who approach life and every task full of healthy energy

Synergy Seekers - We have each other’s back, and appreciate that the whole is greater than the sum of its parts

Legacy Creators - We strive to deliver positive change through strong ethics and sustainable choices

Straight Up - We are open, honest, direct people who accept responsibility and sweep nothing under the carpet

Risk Mitigators - We stack the odds in our favour by taking risks we have the ability to influence

Thought Leaders - We have the strength and conviction to create a better path, and to follow gut instincts

Solutions Focused - We embrace problems as opportunities and focus our time and energy on solutions

Job Types: Full-time, Permanent

Salary: £31,000.00-£34,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee stock purchase plan
• Free parking
• Health & wellbeing programme
• Private medical insurance
• Referral programme

Schedule:

• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Horley: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 2 years (preferred)
• Supervising experience: 1 year (preferred)
• Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 14/07/2023
Expected start date: 28/08/2023