Operation Manager - Operations French Speaker London, England
Job description
VFS Global is the world's largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide.
The purpose of the role is to help the visa application process and handle front office & back-office operations conducted at the respective Visa Application Centres. This role is full time, 41 hour 25 minutes per week, 5 days per week between Monday and Friday, working hours 8.30am to 5.30pm.
- Attractive Salary scheme in place depending on length of service and performance
- Incentives packages, bonuses, mission dependent
Areas of Responsibility & brief description of the role:
Processing visa and passport applications and data entry
Collection and scrutiny of documents and passports at the Application Centre
Handover of Passports to the specific High Commission and/or its consulates.
Handover of passports to Courier/Applicants
Handling of postal applications
Handling customer queries in person, by email and on the telephone
Fee collection and cash handling
Preparing reports for day-to-day transactions
Personal Requirements:
Excellent written & verbal communication skills
Good knowledge of Microsoft Office packages
A good attention to accuracy and detail
A proactive can-do attitude
Flexible / ready and willing to work in shifts
Languages: English, French
Job Type: Full-time
Pay: £37,000.00-£40,000.00 per year
Benefits:
- Company pension
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (required)
Work Location: One location
