Online Sales/Support Representative London, England
SoftwareONE
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
Job Function: Goatpath Why SoftwareONE?:
Being part of SoftwareONE means we live and breathe our company’s core values, most of all “Customer Focus” and “Speed”. But being part of the Goatpath team is a little more than that. Every single day we ask ourselves and our team members to:
At SoftwareONE, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
“With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”
About Goatpath
Goatpath is SoftwareONE’s software team that builds platforms and products to automate and govern customers’ software and cloud investments through intuitive products they love to use. We are humble, nimble, focused, always ready to do what’s right, not afraid to take the toughest and unmarked path – this is what Goatpath stands for. Within Goatpath there are currently four product groups: Marketplace, Cloud, Digital and Insights. Marketplace aims to redefine/revolutionize how software is bought, managed, and sold, while Cloud seeks to build the most simple and intelligent cloud management platform. Insights will allow customers to benchmark their maturity in the space of spend and technology, while Digital will revolutionize how customers will interact with SoftwareONE. All products are built on a shared platform.
If you are looking to grow your career, this is absolutely the right role for you
The role:- Assist customers with setting up and navigating and onboarding Goatpath Marketplace.
- Support our customers and advise at every stage of the buying process
- Promote value Goatpath Marketplace through customers experience
- Facilitate interaction and workflow among project team members, including SWO service providers, to ensure timely deliverables support queries
- Encourage existing customers to upgrade and find new licenses that bring value
- Schedule demonstrations potential migration customers to Promote the value of the Goatpath Marketplace
- Qualify and develop inbound lead/support queries and leads for Goatpath Marketplace
- Run email campaigns to generate Goatpath marketplace new and existing customers
- The modes of communication include email, phone, web chat and face-to-face
- Complete, accurate tracking of communication with current and potential customers in HubSpot
- Maintain a strong level product knowledge and act as a customer advocate
- Inquisitive mindset, always seeking ways to improve and modernise applications and processes
- Ecommerce customer-facing experience
- Good problem resolution skills and understanding of symptoms to identify the root cause
- Excellent presentation skills
- Strong analytical and problem-solving skills
- Excellent interpersonal skills with key decision makers and different people in multi-cultural environment.
- Able to work independently and multi-task while prioritizing and managing multiple tasks opportunities at a time
- Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness; customer satisfaction driven and outcome focused
- Willing to learn new things and adapt as per organizational goals
Being part of SoftwareONE means we live and breathe our company’s core values, most of all “Customer Focus” and “Speed”. But being part of the Goatpath team is a little more than that. Every single day we ask ourselves and our team members to:
- Be curious, try things out! If you fail, that’s ok – we don’t blame
- Embrace change and start with “why not?” instead of “why?”
- Prioritize good over perfect – don’t withhold customers from functionality
- Leave the ego and office politics at the door
- Take ownership
- ….. and have fun!
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder.
What we expect from our employees:
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.
At SoftwareONE, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
“With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”
SoftwareONE
www.softwareone.com
Stans, Switzerland
Dieter Schlosser
$5 to $10 billion (USD)
1001 to 5000 Employees
Company - Public
Information Technology Support Services
1985
