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Online Sales/Support Representative London, England

SoftwareONE

Full Time London, England 10.56 - 12.04 GBP Today

Job description

Job Function: Goatpath Why SoftwareONE?:

About Goatpath

Goatpath is SoftwareONE’s software team that builds platforms and products to automate and govern customers’ software and cloud investments through intuitive products they love to use. We are humble, nimble, focused, always ready to do what’s right, not afraid to take the toughest and unmarked path – this is what Goatpath stands for. Within Goatpath there are currently four product groups: Marketplace, Cloud, Digital and Insights. Marketplace aims to redefine/revolutionize how software is bought, managed, and sold, while Cloud seeks to build the most simple and intelligent cloud management platform. Insights will allow customers to benchmark their maturity in the space of spend and technology, while Digital will revolutionize how customers will interact with SoftwareONE. All products are built on a shared platform.

If you are looking to grow your career, this is absolutely the right role for you

The role:

Assist customers with setting up and navigating and onboarding Goatpath Marketplace.
Support our customers and advise at every stage of the buying process
Promote value Goatpath Marketplace through customers experience
Facilitate interaction and workflow among project team members, including SWO service providers, to ensure timely deliverables support queries
Encourage existing customers to upgrade and find new licenses that bring value
Schedule demonstrations potential migration customers to Promote the value of the Goatpath Marketplace
Qualify and develop inbound lead/support queries and leads for Goatpath Marketplace
Run email campaigns to generate Goatpath marketplace new and existing customers
The modes of communication include email, phone, web chat and face-to-face
Complete, accurate tracking of communication with current and potential customers in HubSpot
Maintain a strong level product knowledge and act as a customer advocate

What we need to see from you:

Inquisitive mindset, always seeking ways to improve and modernise applications and processes
Ecommerce customer-facing experience
Good problem resolution skills and understanding of symptoms to identify the root cause
Excellent presentation skills
Strong analytical and problem-solving skills
Excellent interpersonal skills with key decision makers and different people in multi-cultural environment.
Able to work independently and multi-task while prioritizing and managing multiple tasks opportunities at a time
Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness; customer satisfaction driven and outcome focused
Willing to learn new things and adapt as per organizational goals

Being part of SoftwareONE means we live and breathe our company’s core values, most of all “Customer Focus” and “Speed”. But being part of the Goatpath team is a little more than that. Every single day we ask ourselves and our team members to:

Be curious, try things out! If you fail, that’s ok – we don’t blame
Embrace change and start with “why not?” instead of “why?”
Prioritize good over perfect – don’t withhold customers from functionality
Leave the ego and office politics at the door
Take ownership
….. and have fun!

What you should really know about us.:

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.

Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder.

What we expect from our employees:

Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

At SoftwareONE, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”

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