PRIMARY LOCATION: Europe, Middle East, Africa-United Kingdom-United Kingdom-Glasgow
Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,300 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic.
Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
GLASGOW OFFICE PROFILE
Morgan Stanley Glasgow was established in 2000 with 6 people. Today we have over 2,00 people working in: Operations; Finance; Technology; Fusion and Firm Resilience, Morgan Stanley Fund Services, Internal Audit, Legal and Compliance, Human Resources and Administration.
During 2018 we moved to our new award-winning Glasgow city centre location, to a building that our people helped to design. With the firm’s Workplace Evolution strategy, we have developed a new work environment with agile and collaborative spaces. With our new office we have added such services as: a Health Centre (Medical Centre and Gym); All Faith Room; Quite Room; Restaurant; Improved Accessible bathroom facilities; Gender Neutral Bathroom Facilities and Wudu Bathroom Facilities. We have a near site Medical Centre offering GP services as well as Psychotherapy and Physiotherapy.
To celebrate our new office, we launched Morgan Stanley Healthy Cities in Glasgow. In the first 12 months we have delivered 30,000 school holiday meals, as well as play activities to the pupils of St Stephen’s Primary School.
Our office charity partner is, CHAS, with whom we are fundraising, to enable CHAS to deliver to a vital programme supporting bereaved siblings.
Department Profile
Firm Human Resources is committed to recruiting and retaining talented individuals and positioning them to excel. Our HR professionals provide a full range of services including: human capital planning; creating strategies to attract, develop and reward employees; promoting a diverse workforce; fostering employee engagement; designing competitive pay and benefit plans; and proactively addressing employee matters.
TEAM PROFILE
Our Glasgow Human Resources Team includes offers a wide variety of career options as our teams include: EMEA Payroll; Talent (including Campus and Experienced Hire Recruitment, Talent Development and Diversity); EMEA International Services, EMEA HR Information Systems (HRIS); EMEA Employee Solutions and HR Business Partners.
Our open role is an additional role due to growth of a new team within our Human Resources Solutions team. Our HR Solutions team supports all elements of the HR function, proactively working to streamline and enhance the day to day operations of the HR division. The purpose of this sub-team is to create, improve and maintain HR templates and online content.
PRIMARY RESPONSIBILITIES & SKILLS
IN THIS TEAM YOU WILL HAVE DAILY INTERACTION WITH CLIENTS, TRIAGING, TRACKING, ANALYSING AND RESOLVING ESCALATED ISSUES. THERE IS OPPORTUNITY AND SCOPE WITHIN THE ROLE TO DEVELOP. EXPERIENCE IN A TECHNICAL ROLE MAY BE HELPFUL BUT NOT ESSENTIAL.
Primary responsibilities include:
Triage content and template related issues and queries through mailbox and service desk system management, escalating internally to SMEs where appropriate.
Respond to requests for new, or changes to existing content in a timely and accurate manner in accordance with the process and procedural documentation.
Operate as an effective team member.
Support the delivery of the Online Content service, assisting with other key tasks as identified by the line manager.
Provide quality assurance by proofreading, checking for errors or omissions to ensure that content is written in line with overall guidelines.
Proactively engage with client during testing, tracking and managing user errors, content issues, and emerging requirements.
Ensure all changes are signed off by stakeholders before being published.
Accurately update and maintain administration guides, flowcharts, checklists and FAQs, recommending changes or updates to improve service and minimise risk.
Report any issues expected to impact content accuracy or system performance to the Team Senior/Manager.
Regulate and manage access rights of site users, ensuring individuals only have access to content that is relevant to their role.
Maintain the content tracking and governance database and produce regular reports that highlight when content is scheduled for review.
Review own performance against competency framework and identify own development needs.
Actively participate in training and development opportunities.
Demonstrates potential to develop technically to assist with troubleshooting and provide support to SMEs where applicable.
Key skills required include:
Is self-motivated and has the ability to work independently with minimal supervision.
Ability to learn quickly and embrace new processes, procedures, and systems.
Enjoys a high volume, fast paced and dynamic working environment.
Ability to respond to a high volume of queries, whilst maintaining attention to detail and a high degree of accuracy.
Can demonstrate strong organisational skills with the ability to prioritise under pressure.
Ability to communicate effectively at all levels with clear, concise language both verbally and through written correspondence.
Ability to build and maintain strong working relationships across all levels within the organization.
Experience working with Content Management Systems.
Can demonstrate ability to contribute to an environment with new ideas and suggestions and is committed to, and enthusiastic about, continuous improvement.
A strong working knowledge of Word, Excel and Outlook is essential.
Has the flexibility to work on multiple deliveries at the same time.
The following experience would be beneficial:
Experience of MS 365 applications and/or SharePoint would be advantageous.
Previous experience and knowledge of HTML, CSS would be advantageous.
Previous exposure to a Technical Support environment is desirable.
Experience of working within a client-driven environment would be advantageous.
Experience of working within a Financial Services environment would be beneficial.
Experience of working in a fast-paced commercial environment with multiple stakeholders.
