Online Chat Agent Nottingham, England
Job description
John Pye Auctions is the UK’s largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued customers and clients.
What you will love about this role -
- Competitive salary
- Generous annual bonus scheme
- Attractive pension scheme
- 31 days annual leave + work-free birthday
- Excellent work-life balance
- Fantastic internal progression opportunities with professional training
- Achievement and long service company awards, to include our quarterly £6,000 ‘Don Burton Award’ (conditions apply)
- Free on-site parking, retail discount scheme
- Regular team social events and sports event opportunities including complimentary and discounted tickets
Job Purpose:
To support and deliver efficient customer service through online platforms.
Main Duties & Responsibilities:
- Answer incoming online chats, emails and unassigned tickets and General Enquiry form
- Respond to frontline customer complaints/queries via chat, email, after sale enquiry form
- Record all correspondence with customers and fully noting our internal database as well as any other relevant places with any customer contact and applicable information including processed refunds.
- Manage customer expectations regarding company terms and conditions.
- Provide Customer Assistance – New Account Set Up/Bidding Advice/Change of details/Login problems/navigate the website.
- Interact with Customers and provide a high level of Customer Service.
- Manage the restricted accounts, activate customer accounts when payments have been made late, missed or investigated and contact the customer with notification of this..
- Manual verification of customer accounts.
- Gather & collate relevant information for site/department specific queries and pass them onto the correct place.
- Perform a daily sales check on all live auctions.
- Working with targets and able to prioritise your own workload.
- Working alone and as part of a team and achieving team targets as a group.
Qualification, Skills & Experience required:
No specific qualifications are required however excellent written and verbal communication are essential. Computer & numerical skills are vital to the role.
Job Type: Full-time
Salary: £21,500.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Nottingham, NG7 7EA
Reference ID: Online Chat Agent
