One Desk - IT Analyst London, England
Job description
About us
The Professional Services Hub within UCL brings together key customer-facing and transactional services across different functions; HR, Finance, Estates, and IT.
The newly formed One Desk department is the first point of contact for all external and internal customers. One Desk IT Services supports and enhances learning, teaching, research and a range of administrative processes across UCL including support to all core data centres, email, desktop, printing, networking and software/ hardware purchasing.
About the role
As an IT Analyst, you will provide 1st line support and advice to our customers for a variety of IT issues, ensuring the ticketing system is being used and updated in a timely and accurate manner. You will build excellent operational working relationships with stakeholders and colleagues, in order to ensure everyone receives excellent customer service delivery within the published service standards.
If you would like to discuss the role or need any further information please contact [email protected]
In the event we get a high number of applications, we may close the advert early before the published closing date. As a minimum we will keep all adverts open for 2 weeks.
Job Ref: B01-03358
Closing Date: 09-06-2023 – 23:59 (UK time)
About you
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
