On Board Host York York, England
Job description
About the Role
We have a really exciting opportunity for passionate, customer focused people to join Rail Gourmet on the Transpennine contract as a On Board Host based in York
You will be responsible for selling items from the refreshment trolley to both standard and first class passengers such as hot drinks, soft drinks, alcoholic beverages, crisps, chocolate and general light refreshments. You will also be responsible for serving first class with complimentary items. As a customer host you will play a vital role in the on-train team, making sure that customers enjoy the warmest of welcomes and receive an outstanding service.
What are we looking for?
You will be hard working and always happy to provide an amazing service with a smile! You'll also be polite, responsible and very resilient.
You will be very smart in your appearance, friendly and approachable and always looking to help our customers.
Your personality plays a massive part in the level of service you provide, we want our customers to love and remember their experience on board Transpenine trains and the catering that has been provided to them. So if you are passionate, professional and want to make a difference to someone's day, we want to hear from you!
The role is shift work based on a rota to provide customer service throughout the whole day including early, late and weekend work. So you will need to be flexible and reliable in order to work the shifts.
So what’s in it for you?
You will be entitled to free leisure and residential train travel on TPE trains after a 12 month qualifying period
You will receive up to a 75% discount card on Select Service Partner outlets after 12 weeks qualifying period
You will receive a full induction to the company and receive Individual training and coaching support from our peer trainers and On Board managers.
We offer a competitive salary of £10.90 Per hour + commission.
We run regular competitions with fantastic prizes such as race tickets, Kindles, shopping vouchers and much much more.
