Office Manager Skipton, England
Job description
Role Profile
To lead the Account Management team to daily success, delivering the highest possible standards of service whilst ensuring business requirements are upheld to ensure the best possible outcomes for all stakeholders. At all times ensuring best practice and procedure is followed by the team and those touch points with which the team interact. To have a clear understanding of the department’s business objectives and responsibilities and how they fit into the wider business objectives, ensuring effective and efficiently delivery of all targets. To be proactive in the continual improvement of customer service, enabling us to fulfil all customer requirements in a timely and professional manner utilising the tools and assets available to us. To ensure all business critical processes that sit within the AM team are managed and performed in the required timescales delivering efficiency for all downstream processes across the wider business. To have full responsibility for those key accounts which are assigned to this role.
Competencies:
- Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
- Communication – Clearly conveying information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Customer Focus – Making customers and their needs the primary focus of one’s actions; developing and sustaining productive customer relationships.
- Information Monitoring – Maintaining and occasionally setting up ongoing procedures to collect and review information needed to manage the department or ongoing activities within it.
- Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people.
- Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation.
- Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
- Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Main duties and responsibilities
- To provide strong, clear and positive leadership to the Account Management team. To ensure the business culture and mission is consistently maintained and built upon with the team ensuring a positive and winning attitude at all times.
- To lead the Account management team ensuring they achieve all of their main duties and responsibilities on a daily basis.
- To manage the Account management team in the most effective and efficient manner ensuring all reporting, feedback and targets are achieved or exceeded.
- To be the first escalation point for any issues with customers that require such.
- Build effective relationships with customers in order to pre-empt all of their needs, including customer site visits with the Business Development Team where required.
- To build accurate forecasts for the entire customer portfolio via the team which are regularly updated and communicated as required internally.
- To achieve and exceed KPI’s set for the department and individuals.
- To assist in internal audits where required. The job description is not exhaustive. From time to time you may be required to perform other duties and responsibilities which are not included in the above description: but are within you capabilities and where necessary training will be given.
Person Specification Essential requirements
- Strong previous experience of leading a high performing account management team. A positive and proactive outlook
- Used to being the “face of the department / organisation”
- Effective time management prioritising and multi-tasking
- Strong MS Office skills
- Can demonstrate excellent attention to detail
- Excellent communication skills
- A team leader and player – prepared to help with all tasks and to lead from the front
- Flexible approach managing work within specific deadlines.
Desirable Requirements
- Experience within the packaging industry Experience of best practice call structure / training / scoring & monitoring Regular contact Customers Account Manager Team Production Planning Team Warehouse manager (s) Commercial Supply Chain Manager Commercial Director Group Sales director / External Sales Team Colleagues across the UK business unit
Job Types: Full-time, Permanent
Salary: £35,000.00-£40,000.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
Work Location: In person
About SOLIDUS SOLUTIONS
Revenue: Unknown / Non-Applicable
Size: 501 to 1000 Employees
Type: Company - Private
Website: www.solidus-solutions.com
