office manager London, England
Job description
The Company
Gentrack is a publicly listed software company and provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Together, we are renewing utilities.
Our Values and Culture
Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:
Respect for the planet; Respect for our customers and Respect for each other
We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and the planet. Gentrackers continuously look for a better way and drive quality into everything they do.
This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a people centric business.
The Opportunity
The Office Manager is a critical role in ensuring that the Gentrack UK Ltd offices run smoothly to ensure that our People have a great environment to work and collaborate in. This role is responsible for a wide range of important activities, from providing a VIP experience for our guests to having an active role in the social and corporate responsibility office initiatives, coordinating events, proactive facilities management, and general office duties.
The Specifics
- Manage the daily functions of your local assigned offices.
- Meeting and greeting clients and other visitors by greeting, welcoming and directing them appropriately, providing a high-end seamless VIP experience; from registration with building security, to ensuring meeting requirements are pre-arranged, to their smooth departure from our offices.
- Deal with all correspondence and answer general enquiries over email, ensuring telephone coverage during business hours.
- Ensure that social corporate responsibility initiatives in line with our Respect for the planet values are incorporated into the office such as reducing waste or coordinating events in the office in support of our diversity and inclusion strategy.
- In partnership with the relevant social committees, Coordinate team events and office celebrations.
- Coordinate the purchasing and management of lunches / events relating to customers, quarterlies and Board / Investor meetings as required and in partnership with the Team EA, including quarterly company meetings, Christmas events, board meetings.
- Effectively partner the EA’s, ICT, Marketing & the PX Teams and their key stakeholders when necessary and as directed.
- Provide guides to enable our people to connect globally (including guidance on how to manage their hotel and travel bookings).
- Ensure the office emergency plan and Health and Safety regulations are adhered to.
- Proactively manage all facilities and maintenance issues or requests, coordinating with building management or external suppliers to resolve any issues.
- Proactively manage suppliers including reviewing prices and rates to ensure we have the best value for money for the best service.
- Proactively source and promote preferred suppliers in the region in respect to the travel policy.
- Proactively maintain office equipment such as kitchen and stationery supplies.
Some important characteristics we are looking for
- A proven facility, secretarial or property management background.
- Organisation, time management, prioritising and the ability to handle a complex, varied workload.
- Microsoft suite skills – Word, Excel, Outlook.
- Experience in Facility management budgeting.
- Operational and property management skills.
- Procurement and negotiation skills
- Teamwork skills and the ability to lead and motivate others
- Experience dealing with varied stakeholders including suppliers and 3rd party contractors.
- Confident decision making
- Interpersonal, relationship-building and networking skills
- Able to maintain highest levels of confidentiality and professionalism in dealing with sensitive information.
- Demonstrate initiative and a problem-solving aptitude.
- Energised by a challenging role within a complex, fast paced environment.
- Takes immense pride in their work by demonstrating accuracy and excellent attention to detail.
This will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.
Gentrack want to work with the best people, no matter their background or qualifications. So, if you are passionate about learning new things, have great experience, talent, and passion and keen to join the mission, you will fit right in.
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