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office manager Cambridge, East of England, England

Accor

Full Time Cambridge, East of England, England 25488 - 20950 GBP ANNUAL Today

Job description

As Assistant Front Office Manager, you will ensure the respect of quality standards and participate to the profitability of the hotel. You will have to develop our service and manage your team in order to improve our quality.

What you will be doing:

Ensure the delivery of the best welcome to the customers through a quality service in order to increase the average rate for the hotel
Maximize the sale rooms
Apply and ensure the application of the pricing policy
Participate to client experiences
Ensure the well-being of the department : schedule, motivation, etc.
Deal with the forecast and the budget. Be capable of analyzing the results and take actions if necessary
The AFOM welcomes the guests and provides support to the FOM.
Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
Provide day to day operational and managerial support for Front Desk.
Consistently offer professional, friendly and engaging service.
Assist the FOM in all aspects of the department.
Assist into replying to reviews
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
Assist guests regarding hotel facilities in an informative and helpful way
Review arrivals, ensure that special requests are met and service is anticipatory.
Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions
Assist in growing ALL program memberships
Proceed with all ACCOR KPIs procedures (A.C.D.C, ALL, VIP Trays)
Proceed with the daily room checks and in charge of loading on the platform. Reports any issues to HK & MT
Ensure all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
Ensure all key controls/procedures are in place and followed
Assist with concierge duties
Put the upselling challenges in place
Prepare, attend and participate to weekly HODs meeting
Participate in the front office department’s organization
Contribute in achieving the department’s quantitative and qualitative targets and highest possible REVPAR figures
Train staff members to the highest standards of guest care, welcome and quality service.
Provides managerial support for Front Desk and Guest Services in the daily operational duties for these areas in the absence of the department managers
Have a natural desire to enhance the stay of every single guest

Your experience and skills include:

Service focused personality is essential; experience is an asset
Prior experience working in a busy property
Team spirit, attention to detail and manager competencies
Fluent English and experience working with Fols / Resaweb

Must already have the right to work in the UK

Benefits

You can work with multinational colleagues
Be part of a global community of hospitality industry
Opportunity to develop your career
Special staff rate at our hotels
Free Gym
Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
Discounted hotel rates all over the world in Accor Hotels
Great work environment and colleagues
Personal development programs
Complimentary meals on duty and uniforms
Pension scheme
28 days holidays including bank holidays (increasing yearly)
Free parking
Apprenticeship scheme
Continuously learn and develop yourself with our Accor Academy
Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality