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Job description

To assist the Parking Enforcement Manager in the day to day running of the office completing all the administrative tasks required to process parking charge notices and deal with complaints and escalations.

Role Competencies:

· To be responsible for processing all daily parking contraventions by ensuring each case complies with the controls and procedures set.

· To be able to identify any anomalies in the process and raise them to the Parking Enforcement Manager.

· To be able to work to strict time deadlines to ensure compliance of the approved timeline of a parking charge notice.

· Be confident to make own decisions in line with the decision-making authority within the department.

· To be able to demonstrate an aptitude in providing administrative support.

· To learn and build on new experiences by keeping abreast of legislation applicable to role.

· To be able to demonstrate the ability to uphold privacy and confidentiality clauses set out by MK1 Parking Ltd.

· To understand and implement the British Parking Association Code of Practice as per the Approved Operator Scheme.

· To be able to demonstrate a polite and helpful manner in all communications, with a focus on being solutions focused.

· To be able to demonstrate good people skills in changing situations.

· Be comfortable to make budget decisions within remit of own role

· Must have a meticulous attention to detail to ensure all details are accurately recorded and loaded into the relevant systems for processing.

· Must be comfortable with systems and technologies to be able to transact electronic communications where a contravention has occurred.

· To be able to demonstrate competence in all areas of Microsoft packages and be comfortable with systems.

· Complete all reasonable requests from the Parking Enforcement Manager.

· To have an understanding of Health & Safety, to meet the required standards set by MK1 Parking Ltd.

· To understand and adhere to all Health & Safety requirements set out by MK1 Parking Ltd.

Job Type: Full-time

Salary: £24,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift

Ability to commute/relocate:

• Milton Keynes: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: MK1PA01
Expected start date: 02/05/2023