office administrator Letchworth, England
Job description
Home Instead is the world’s leading provider of Care and Companionship services for older people. We provide award winning training and have an excellent reputation; we are immensely proud of the quality of care we provide. Our Care Professionals build bonds of trust which enables us to provide person centred care. We have an Outstanding CQC rating.
We need an Administrator to do the jobs we don’t like. This is a great opportunity to get stuck into a high performing laid back team.
To be successful in this role, a good sense of humour is essential but not necessary. You will need to be organised, structured, good at multi-tasking and able to manage your own time.
What Will You Be Doing From Day To Day
- Create order from the chaos that one of us has created.
- Support the recruitment process in obtaining references for new employees.
- Screening telephone calls, handling queries, and acting as “Gatekeeper”.
- Dealing with day-to-day emails and enquiries both internally and externally efficiently and professionally.
- Sending out birthday and thank you cards only to those who deserve them.
- Completing Care Professional appraisals and one to one supervision either in person or via zoom.
- Arranging post and ordering office supplies, including PPE.
- Printing and other administrative tasks that may arise.
- Enter into the odd provoked battle with the printer.
- Make endless cups of tea, coffee and occasionally correct our grammar.
Essential Skills
- Comfortable with Microsoft Office, particularly Word and Excel.
- A good communicator, but we are willing to consider exceptional communicators.
- Providing that discreet and confidential service as in any support role.
- Strong problem solving and analytical skills. Preference will be given to candidates who can decipher handwritten notes and cryptic emails.
Personal Criteria
- A “can-do” attitude with persistence to chase for information and a resilience to get the job done.
- A great manager of your own time and work at a great pace (we’re not always busy, but we like to tell people we are)
- A great telephone manner and always show ambassadorial qualities to both colleagues and customers.
- You will have access to privileged and confidential data about our business and our people so you must be discreet, dependable, and of course confidential.
- Proven experience in a similar role with references.
Additional Information
Start Date: ASAP
Basic Salary: £14,000 pro rata
Location: Letchworth Garden City
Hours: 4 hours a day, Mondays - Fridays
Benefits:
- Paid annual holiday (pro rata)
- Company pension
- Blue Light Discount
- Access to endless tea and coffee which you will make.
- Referral Program worth £200
- Career development and study for NVQ in Health and Social Care.
- Award-winning learning and development and support to achieve qualifications. Paid Training / On-line / Dementia Training and much more
- Paid DBS
- 28 days annual leave inclusive of bank holidays (pro rata)
Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental, and financial issues
Excellent recognition schemes such as 'Kindness in Care' and Long Service Awards
1:1 Mentoring
Discount for Carers Card
Monthly Care Professional Awards
We encourage applications from all sections of the community as we want it to reflect the community in which we work. Home Instead are committed to equal opportunities and safeguarding and promote the welfare of adults and expect all staff to share this commitment. This role is subject to DBS enhanced disclosure.
If you want work which is incredibly rewarding and with a high-degree of flexibility, work to make a real difference to someone’s life and be a pivotal part of our team, we would love to hear from you. Please click on “I’m interested” or contact 01462 600 462 or email
We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
