office administrator Peterborough, England
Job description
This is an exciting time to join an agile and energetic charity with a meaningful cause and clear plans for growth.
You will report directly to the Finance & Operations Manager but will work closely with all departments providing a wide range of administrative and support duties to a friendly and highly skilled team.
You’ll be able to work with limited supervision, have previous office experience and enjoy managing multiple tasks and priorities. You will have a warm and friendly manner making the people who contact us feel valued. This is a role that demands empathy, flexibility, and proactivity.
Purpose of the role:
· To support the efficient running of APF’s office
· Support the whole team with administrative duties to ensure the successful implementation of charity objectives.
Key stakeholders:
· Staff at APF
· Patients and family members
Reports to: Head of Finance & Operations
Main Duties:
All duties must be completed accurately and in a timely manner, meeting exact deadlines to maintain a high standard of day-to-day operational service.
· Act as the first point of contact for APF, including enquiries that may be emotive by telephone, email and letter.
· Ensure donations received at the office are recorded and acknowledged.
· Effective running of the postal function (inbound and outbound)
· Ensure adequate supplies of stationery in the office and across the team.
· Recruitment admin – posting ads, storing and sorting applications, interview arrangements, correspondence and DBS applications.
· Inventory management and coordination of IT requirements
· Help with scheduling and planning around key projects.
· Data entry, analysis, collation, data transfer, CRM upkeep, running reports and updating mailing lists. Mail merge and mass email tools. Training will be given.
· Administrative support for Policy & Public Affairs, Support Services and Fundraising Teams
· General administration tasks required for the effective implementation of charity objectives.
Person Specification
In your application for the role, please provide details of your experience against the selection criteria set out in part one below.
You do not need to have experience in every area, and you may have skills not listed here that you feel would be valuable to fulfil the role. We would love to hear what makes you an exceptional candidate.
Part one: knowledge and experience
· Administration level 2 qualification and/or previous office experience.
· Experience of using financial and/or fundraising databases (desirable not essential) We use Xero and E-Tapestry for which full training will be given.
· Experience of supporting multiple teams and ability to prioritise.
· Able to develop and maintain successful relationships with colleagues and stakeholders.
· Experience of being a first point of contact via phone, email and web (including social media)
· Experience of updating websites desirable
Part two: skills and working style
· Warm, friendly, can-do attitude, genuinely want to make a difference, asks and listens to what staff want and managers need.
· Effective interpersonal skills. Able to get on with a broad range of people; build trust and rapport; a real team player.
· Excellent ICT skills including word processing, spreadsheet analysis, presentations, including Microsoft Office
· Excellent written and verbal communication skills; clear and concise
· A high level of attention to detail and able to work efficiently.
· Creative, innovative and solutions focussed, with a ‘can do’ approach.
· Able to work with limited supervision.
· Committed to achieving high standards with the resources available.
· The ability to manage a varied workload.
In your application, please include whether you have lived experience of pulmonary fibrosis or other respiratory conditions.
Job Type: Full-time
Salary: £20,319.00-£23,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Peterborough: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Administrative: 1 year (preferred)
Work Location: In person
Application deadline: 20/06/2023
Expected start date: 03/07/2023
