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Job description

Kent Space provide flexible office and storage space for a variety of businesses, we have a number of office clients on site and provide short and long term storage for both domestic and business clients.

We are looking for someone to join our Ashford branch as an Office Administrator, Monday-Friday 8.30am-5.30pm.

This exciting role will support the Manager and Assistant Manager with day to day tasks as well as development opportunities to assist other areas of the business.

The role will include but is not limited to:

• Helping with sales calls, storage tours and setting up contracts
• Reception cover during lunch times, holiday and sickness
• Answering overflow phone calls
• Managing an email inbox
• Processing payments on the system and handling cash payments
• Greeting visitors in Reception
• Contacting customers who have had parcel deliveries and sorting out incoming mail
• Arranging outgoing mail for mail forwarding customers
• General admin duties such as memos, signage, printing requests from clients, assisting Management with other requests
• Creating invoices for rental and additional services
• Arranging catering for meeting rooms and networking events when required, assisting with setting up the meetings
• Placing stationary orders and performing stock checks
• Making up packs for new storage move ins
• Checking accounts have all contact information required and insurance cover is up to date
• Sending Google review requests to new customers
• Ensuring licence agreement files are up to date
• Checking COSHH data sheets
• Counting petty cash and keeping record up to date
• Assisting with direct debit process

Benefits include:

• Parking available on site
• Performance Bonus Scheme
• Internal training opportunities such as fire warden and first aid, ongoing development training
• Health Assured 24/7 confidential telephone support for all employees

Person Specification

• Someone who is a team player - flexible, organised, and happy to help with team tasks
• Strong customer service experience - A good telephone manner is essential as the role includes dealing with visitors and current clients
• Being able to prioritise tasks in busy periods and use initiative
• Sales experience and being able to show empathy with clients in difficult situations
• Someone with an open mind to help other departments when needed
• Someone who is looking to develop their skills and the role
• Competency with Word and basic Excel experience with formulas ideal but not essential

Job Types: Full-time, Permanent

Salary: £22,000.00-£23,000.00 per year

Benefits:

• Company pension
• On-site parking
• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Ashford: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person