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This role is for a Manual Testing Analyst within Citi Commercial Bank's Account Onboarding space. This position is for someone with strong manual testing ability who is familiar with workflow testing and partner system integration testing, with the desire to move into a techno-functional role to maintain and create automation scripts as we move into 2024. This project has tight delivery timelines and as such flexibility and resiliency are required when dealing with all stakeholders and planning of deliveries. The team are undergoing an agile transformation so experience of agile principles and ways of working would be beneficial.

The candidate will be able to deal with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Conducts initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach. Responsibilities may also include software quality assurance testing.

• Conducts a variety of tests and analyses to ensure that systems and or applications meet or exceed specified standards and end-user requirements.

• Works closely with key stakeholders to understand business and functional requirements to develop test plans, test cases and scripts.

• Works complex testing assignments.

• Executes test scripts according to application requirements documentation.

• Identifies defects and recommends appropriate course of action; performs root cause analyses.

• Coordinates multiple testers and testing activities within a project.

• Retests after corrections are made to ensure problems are resolved.

• Documents, evaluates and researches test results for future replication.

• Identifies, recommends and implements process improvements to enhance testing strategies.

• Interfaces with development teams if clarification is needed on requirements or to convey test results.

• Exhibits good understanding of concepts and principles in own technical area and a basic knowledge of these elements in other areas.

• Requires basic understanding of how own area integrates within IT testing to achieve objectives.

• Makes evaluative judgments based on analysis of factual information.

• Participate in test strategy meetings,

• Has direct impact on the team and closely related teams by ensuring the quality of the tasks services information provided by self and others.

• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents

• Requires sound and comprehensive communication and diplomacy skills to exchange complex information.

• Provides informal guidance to new team members.

• Performs other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years experience of Testing within Financial Service industry

• Knowledge of the Software Development Lifecycle (SDLC) and QA methodologies Knowledge of Quality Process Knowledge of relevant operating systems, languages and database tools Knowledge of defect tracking systems and processes; including change management Knowledge of automated regression testing tools.

• Requires methodical approach to testing and problem solving.

• Specific software languages will be dependent of area of business

Education:

• Bachelor’s/University degree or equivalent experience

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

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Job Family Group:

Technology

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Job Family:

Technology Quality

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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