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Job description

About Us

Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

We're looking for a Night Auditor to join our talented Front Office team at Holiday Inn Sunderland on a full time basis.

Your day to day

As Night Auditor, you will be assisting the Night Supervisor with all overnight operations & Night Audit Procedures, including.

• Undertaking the night audit process & correctly posting all Hotel revenue for the day, accurately identifying discrepancies, and producing night audit reports thoroughly and accurately
• Assist with all aspects of Guests Services including check in and check outs and any guest requests
• Conduct hotel security walks to ensure the safety and security of our Guests

This role is ideal for someone whose lifestyle fits the working night schedule, enjoys working with numbers, and who wants to develop their leadership and technical capability within a supportive environment.

What we need from you

• Previous hotel experience in a Front Office environment is an advantage
• Experience with Opera PMS preferred
• Ability to work autonomously and be calm & professional
• Strong communications and relationship building skills
• Passionate about delivering exceptional Customer service
• Positive, reliable and flexible attitude

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discounts and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Types: Full-time, Part-time, Permanent

Salary: £22,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount

Schedule:

• 8 hour shift
• Night shift

Ability to commute/relocate:

• Sunderland: reliably commute or plan to relocate before starting work (required)

Experience:

• customer Service: 1 year (preferred)
• Night Auditor or Hotel Reception: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location