New Enquiries Call Handler Leeds, England
Job description
Job Title: New Enquiry Call Handler
Reporting to: Head of New Enquiries
Department: New Enquiries Team
Award winning North Leeds firm is looking for a new enquiry handler to join their expanding new enquiries team. As a new enquiry handler you are the first person a prospective new client or existing client speaks to when introduced to the firm. Your role is important as it is the first impression the client receives of the firm therefore your customer service skills are imperative.
It is a great starter role for someone who is unsure what area of law that they would like to go into and would like to learn about all aspects. Traditionally it is has been a great way to get up the ladder for our team and we have had many staff members that have gone up through the ranks this way
Key Tasks
- Speaking to prospective new clients, taking their enquiry by filling in a questionnaire
- Dealing with all the case types including personal injury and private client
- Managing a varied work load within a team environment
- Outbound calls to clients where we may need additional information
- Sending client contracts via email
- Dealing with phone calls, text messages, emails and live chat
- Ensuring client details are entered correctly onto the case management systems
Key Knowledge
Essential
- Customer Service
- Client Care
- Telephone call handling
- Microsoft office package
Desired Experience
- Previous experience of working within a role involving a high standard of communication.
Key Competencies
- Good attention to detail.
- Engaging customer service skills
- Excellent organisation skills
- Excellent communication and literacy skills.
- Being empathetic and sympathetic
- Ability to work in a fast paced environment as part of a team and independently and follow instruction
Remuneration
Competitive
Working hours
The department opening hours are:
Monday to Friday - 09:00 to 17:00
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: One location
Application deadline: 12/03/2023
