Network Support Engineer Peterborough, England
Job description
Job Description: Network Support Engineer
£29,000 – £30,000 Full Time Salary
General & Medical are a well-established company who specialise in Health Insurance, now keen to
bring in a Network Support Engineer into our IT Department with excellent technical skills and
experience in the installation and maintenance of a business network, ensuring system functionality
and availability of our services. You will need to demonstrate a high level of organisation and an
ability to get things done, working to provide a consistent and quality service.
Responsibilities for this position:
The sourcing, installation and maintenance of the computer hardware and software that make
up the IT infrastructure. This includes all the associated printers, scanners, servers and
networking equipment.
The sourcing, installation and maintenance of the company telephone system, call recording
devices and software.
The sourcing, installation and maintenance of any photocopiers and any other capital
equipment which is used in the day to day activities of the company.
NETWORKING – Resolve any issues to ensure that the network is functioning properly in order that
all users are able to perform their tasks effectively and in a timely manner. Ensure that all network
cables and links are traceable and tagged. Ensure that routers and firewalls are configured to
support current and future requirements.
SERVER MANAGEMENT – Manage and maintain the local and remote servers and server based
applications. Monitor the hypervisors and virtual servers ensuring business functionality is
maintained.
ACTIVE DIRECTORY / GROUP POLICY – Manage the Active Directory / Group Policy structure and
network resources as required, ensuring security integrity is maintained and the structure evolves
in parallel to the business. Perform addition and removal of accounts as required in accordance
with policy.
COMPUTER HARDWARE – Possesses a good understanding of the Computer Hardware to ensure
that all the IT related equipment is functioning properly. Raise any suggestions for replacements or
upgrades to own Line Manager by putting together a business plan. Keep an up to date inventory
of all company hardware.
COMPUTER SOFTWARE – Possesses a good understanding of software licensing to ensure all IT
hardware is correctly and legally licensed. Ensure that license details and other software that has
an expiry date are renewed and maintained for business continuity.
DOCUMENTING IT WORK – Ensure that all work undertaken in the Department is traceable by
ensuring sufficient change details. This includes keeping technical documents up to date, recording
passwords and security information securely in designated areas within the infrastructure. All
documents are to either be password protected or stored in a password-secured database.
WEBSITES – Responsible for ensuring that the company websites and all related activities are
properly maintained and functional.
SOFTWARE – Responsible for ensuring all software required is available, installed appropriately and
is effective. Monitor release of upgrades or new software and resolve issues within appropriate
deadlines. Keep up-to-date inventories of company software, including key codes/access
passwords.
BACKUP / RESTORING – Ensure that the appropriate levels of back up are established and run in
order that the company will not suffer loss of data for any reason. Responsible for ensuring that a
disaster recovery plan is in place and is ready to be put into immediate action. Where system issues
do arise, put together a Root Cause Analysis which identifies and documents the root cause of the
issue and any subsequent action taken or proposed to ensure there is no repeat occurrence.
SYSTEM SECURITY – Ensure that all the appropriate levels of virus protection are installed and
functioning properly to alleviate the risk of virus damage to the systems. Maintain the physical
integrity of the Server and critical systems within the business.
EMAILS – Ensure the email system works at all times, including moveable computers, which may be
located away from the main office.
TELEPHONE SYSTEM & CALL RECORDING – Responsible for ensuring that the telephone system is
up and running each day and is set to the correct modes for day and night operation. Responsible
for ensuring that the correct answering message in on the relevant telephone line numbers as
appropriate. Responsible for ensuring that the phone call recording system is operating, and that
calls are retrievable and traceable when required.
PROVISION OF SUPPORT DURING SILENT HOURS – On occasions you would need to be on call in
the event of any IT system related issue that cannot wait until the next working day. In these
instances, support to remedy the problem would be sought. Contact during silent hours is very rare.
ASSISTING WITH PROJECTS – This may require negotiation with external organisations or the
development of policy, process, contracts or other specific business documents that have a wider
impact on the management of the Company.
DATABASE MAINTENANCE – Where necessary, maintain an accurate record of events in
conjunction with issue management on an IT System.
What You Can Expect From Us
£29,000 – £30,000 Full Time Salary
Regular Monday to Friday hours – no evenings, no shift work and no weekend work
Access to Pension Scheme
Attendance Bonus
Great Annual Leave Benefit including additional family days
Free Worldwide Multi Trip Travel Cover and discounted rate for family members
Cash benefits linked to Personal Accident, Life Cover and Critical Illness
Monthly Employee Rewards Scheme
Commitment to Employee Learning and Development
Access to Wellbeing Services and Discount Scheme
Free tea, coffee and fresh fruit
Friendly working environment in Peterborough – convenient location close to the A1
Our greatest strength is our people – professional, driven yet grounded and fun to work with. If
our culture sounds like a good fit for you and you want to be part of our exciting journey then
please send a copy of your CV to [email protected]
